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Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

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Can you confirm the below to speed things up

Is your router turned on (power light is on):

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Is your cable connected to the HO socket and to the WAN on the router:

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Is your broadband (WAN) light on:

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Your MAC router address is: : : : : :
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How do I contact Customer Support?

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can use the form above or call us on 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 8am-6pm Monday-Friday.

Customer service and support

Customer service and support

Need help with your broadband?

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How do I contact Customer Support?

Contact our sales team via one of the methods below