[{"data":1,"prerenderedAt":792},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/billing/late-payments-and-service-restrictions":3,"blog-sidebar-help-advice/billing":93,"header-menu-published":385,"footer-menu-published":671},{"data":4,"headers":77},{"story":5,"cv":74,"rels":75,"links":76},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":66,"full_slug":67,"sort_by_date":17,"position":68,"tag_list":69,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":71,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":73,"default_full_slug":17,"translated_slugs":17},"Late Payments and Service Restrictions","2026-07-24T13:34:02.868Z","2026-07-31T08:06:32.977Z",201565974014138,"2296694d-f241-480e-a634-9138d2444852",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":63,"page_type":64,"page_category":65},"eb525238-c81d-4feb-9599-6fa36c56e059",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"3845663d-92cc-408c-a457-e680d443f419",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"4f5a8e50-08a6-4b7c-8a71-72051e72c0a7","Markdown","### **Overview** \n\nIt's important to keep your account up to date to avoid disruption to your services. \n\nIf a payment is missed, we'll contact you to help you resolve the issue. \n\n### **What happens if you miss a payment?** \n\nIf we're unable to collect your payment: \n\n- We'll notify you about the failed payment \n- You may be asked to update your payment details \n- You may need to make a one-off payment \n\n### **Service restrictions** \n\nIf your account remains unpaid, we may apply restrictions to your services. \n\nThis could include: \n\n- Temporary service limitations \n- Suspension of services \n- Additional account actions \n\nWe'll always attempt to contact you before applying restrictions. \n\n### **Restoring your services** \n\nTo restore your services: \n\n1. Pay any outstanding balance. \n\n\n2. Update your payment details if necessary. \n\n\n3. Wait for confirmation that your account is up to date. \n\nService restoration times may vary. \n\n### **If you're experiencing financial difficulties** \n\nIf you're having trouble making payments, contact us as soon as possible. \n\nWe're here to discuss your options and provide support where available.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"8a447be8-bf59-4fb7-88e0-e2b2c6f0a818","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"5fc2159d-4cb0-4763-9d12-7f2cdcf19702","FAQ Block Item","Additional charges may apply depending on your account terms.","Will I be charged for a missed payment? ",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"cb72cd04-7672-494b-bc79-e5cd3ea20898","The timeframe varies depending on your account status and the amount outstanding. ","How long do I have to make a payment?",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"946ef92f-a3a9-49c8-8baa-b8ce18ee4936","We'll contact you using your preferred communication methods.","How will I know if my service is restricted? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"7fcdaf3b-b97d-4582-b2ab-1dc1f1336b21","seo_metatags","page","Help","generic","late-payments-and-service-restrictions","help-advice/billing/late-payments-and-service-restrictions",50,[],202915013548107,"5110585e-4bdc-4ffd-b8f1-d3f94a44b94f","2026-07-27T08:13:32.904Z",[],1786486820,[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":81,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":90,"x-kong-upstream-latency":91,"x-request-id":92,"x-xss-protection":82},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:22:19 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","271e541e5b6653486236c44768e0782a","48","65312058-98e3-4692-9b7f-a3be04837ca1",{"data":94},{"stories":95},[96,134,172,210,248,271,309,347],{"name":97,"created_at":98,"published_at":8,"updated_at":8,"id":99,"uuid":100,"content":101,"slug":128,"full_slug":129,"sort_by_date":17,"position":130,"tag_list":131,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":132,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":133,"default_full_slug":17,"translated_slugs":17},"Understand Your Bill","2026-07-24T11:43:15.699Z",201538747208613,"71479db1-56c1-49fd-b6ee-3db0b44da48f",{"_uid":12,"body":102,"Layout":59,"metatags":127,"component":63,"page_type":64,"page_category":65},[103,110,112],{"_uid":15,"media":104,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":106,"cta_link_2":107,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":108,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":105},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":109},{},{"id":18,"_uid":32,"component":33,"html_content":111},"### **Overview** \n\nYour Hyperoptic bill shows the charges for your services, any one-off fees, discounts and account adjustments. \n\nYou can view and download your bills at any time through My Account. \n\n### **What you'll find on your bill** \n\nYour bill may include: \n\n- Your monthly subscription charges \n- Any additional services or add-ons \n- One-off charges, such as installation fees\n- Discounts or promotional credits \n- Outstanding balances from previous bills \n- VAT information, where applicable \n\n### **Your first bill** \n\nYour first bill may look different from future bills because it can include: \n\n- Charges from your service activation date until your first billing date \n- Your first full monthly subscription charge \n- Any one-off fees \n\nThis may result in a higher or lower amount than your usual monthly bill. \n\n### **Understanding your billing period** \n\nYour bill covers a specific period of service usage. \n\nYou'll see: \n\n- The date your bill was issued \n- The period covered by your charges \n- The date your payment is due \n\n### **Reviewing your bill online** \n\nTo access your bill: \n\n1. Log in to My Account. \n\n\n2. Navigate to the billing section. \n\n\n3. Select the bill you want to view. \n\n\n4. Download or print a copy if required. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":113,"intro_text":18,"contact_text":18,"contact_image":123,"contact_title":18,"faq_categories":125,"contact_cta_link":126,"contact_cta_label":18,"show_contact_section":28},[114,117,120],{"_uid":43,"component":44,"faq_answer":115,"faq_question":116},"Your first bill may include a combination of partial and full monthly charges, as well as any one-off fees. ","Why is my first bill different? ",{"_uid":48,"component":44,"faq_answer":118,"faq_question":119},"Changes may occur if:\n\n- A promotional discount has ended \n- You've changed your package or add-ons \n- Additional charges have been applied ","Why has my bill changed? ",{"_uid":52,"component":44,"faq_answer":121,"faq_question":122},"Billing preferences may vary. Check My Account for available options.","Can I receive paper bills? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":124},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"understand-your-bill","help-advice/billing/understand-your-bill",10,[],"666f4d35-3156-4e90-9dba-c3db7303e578",[],{"name":135,"created_at":136,"published_at":8,"updated_at":8,"id":137,"uuid":138,"content":139,"slug":166,"full_slug":167,"sort_by_date":17,"position":168,"tag_list":169,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":170,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":171,"default_full_slug":17,"translated_slugs":17},"Download Bills and Payment History","2026-07-24T13:40:38.727Z",201567595449227,"ca270d07-9c1f-4600-9789-82e5f29158ca",{"_uid":12,"body":140,"Layout":59,"metatags":165,"component":63,"page_type":64,"page_category":65},[141,148,150],{"_uid":15,"media":142,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":144,"cta_link_2":145,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":146,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":143},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":147},{},{"id":18,"_uid":32,"component":33,"html_content":149},"### **Overview** \n\nYou can access your billing history at any time through My Account. \n\nThis allows you to review previous bills, check payment activity and download copies for your records. \n\n### **View your billing history** \n\nTo access your bills: \n\n1. Log in to My Account. \n\n\n2. Open the billing section. \n\n\n3. Select Billing History. \n\nYou'll be able to see your previous invoices and payment records. \n\n### **Download a bill** \n\nTo download a bill: \n\n1. Select the invoice you want to view. \n\n\n2. Choose Download or View PDF. \n\n\n3. Save the file to your device. \n\n### **Review your payment history** \n\nYour payment history shows: \n\n- Payments received \n- Outstanding balances \n- Refunds and credits \n- Failed payments \n\n### **Keep your records up to date** \n\nReview your billing information regularly to ensure: \n\n- Your payment details are current \n- Your contact preferences are accurate \n- Your account balance is correct ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":151,"intro_text":18,"contact_text":18,"contact_image":161,"contact_title":18,"faq_categories":163,"contact_cta_link":164,"contact_cta_label":18,"show_contact_section":28},[152,155,158],{"_uid":43,"component":44,"faq_answer":153,"faq_question":154},"The availability of historical bills may vary. ","How far back can I view my bills? ",{"_uid":48,"component":44,"faq_answer":156,"faq_question":157},"Recently processed payments may take time to appear in My Account. ","Why can't I see a recent payment? ",{"_uid":52,"component":44,"faq_answer":159,"faq_question":160},"Yes. Downloaded bills can be saved for your personal records. ","Can I download bills for tax or expense purposes? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":162},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"download-bills-and-payment-history","help-advice/billing/download-bills-and-payment-history",20,[],"85a0c9f4-3023-4de9-ad31-09786dcf7099",[],{"name":173,"created_at":174,"published_at":8,"updated_at":8,"id":175,"uuid":176,"content":177,"slug":204,"full_slug":205,"sort_by_date":17,"position":206,"tag_list":207,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":208,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":209,"default_full_slug":17,"translated_slugs":17},"Price Changes and Promotions","2026-07-24T13:38:28.038Z",201567060150991,"c70a6bf9-a103-443e-b90c-7e0b21f45b7d",{"_uid":12,"body":178,"Layout":59,"metatags":203,"component":63,"page_type":64,"page_category":65},[179,186,188],{"_uid":15,"media":180,"theme":21,"title":173,"layout":22,"eyebrow":18,"component":23,"cta_link_1":182,"cta_link_2":183,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":184,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":181},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":185},{},{"id":18,"_uid":32,"component":33,"html_content":187},"### **Overview** \n\nYour monthly price may change during or after your contract term. \n\nAny promotional discounts applied to your account will be shown in your order confirmation, bill and My Account. \n\n### **Promotional offers** \n\nPromotions may include: \n\n- Discounted monthly pricing \n\n\n- Free installation \n\n\n- Additional services at no extra cost \n\nPromotions are usually available for a limited period. \n\n### **Promotional expiry** \n\nWhen a promotional period ends: \n\n- Your monthly charge will return to the standard price \n- The updated amount will appear on your bill \n\nWe'll let you know about any changes in advance where required. \n\n### **Price changes** \n\nPrice changes may occur due to: \n\n- Annual pricing reviews \n- Changes to your package \n- Changes to additional services \n\nWe'll notify you of any changes in line with your terms and conditions. \n\n### **Review your current pricing** \n\nTo check your current charges: \n\n1. Log in to My Account. \n\n\n2. Open the billing section. \n\n\n3. Review your active services and discounts. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":189,"intro_text":18,"contact_text":18,"contact_image":199,"contact_title":18,"faq_categories":201,"contact_cta_link":202,"contact_cta_label":18,"show_contact_section":28},[190,193,196],{"_uid":43,"component":44,"faq_answer":191,"faq_question":192},"You can view your promotional period in My Account and on your bills. ","When will my promotion end? ",{"_uid":48,"component":44,"faq_answer":194,"faq_question":195},"Your rights and options will depend on your contract terms and applicable regulations. ","Will my contract change if prices increase? ",{"_uid":52,"component":44,"faq_answer":197,"faq_question":198},"We'll contact you using your preferred communication method. ","How will I be told about a price change? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":200},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"price-changes-and-promotions","help-advice/billing/price-changes-and-promotions",30,[],"d39166bf-8fad-47e5-9935-9203c8f3fe74",[],{"name":211,"created_at":212,"published_at":8,"updated_at":8,"id":213,"uuid":214,"content":215,"slug":242,"full_slug":243,"sort_by_date":17,"position":244,"tag_list":245,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":246,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":247,"default_full_slug":17,"translated_slugs":17},"Refunds and Credits","2026-07-24T13:36:21.168Z",201566540487042,"e8964849-8b70-49f4-aacc-ef2b1322ea95",{"_uid":12,"body":216,"Layout":59,"metatags":241,"component":63,"page_type":64,"page_category":65},[217,224,226],{"_uid":15,"media":218,"theme":21,"title":211,"layout":22,"eyebrow":18,"component":23,"cta_link_1":220,"cta_link_2":221,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":222,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":219},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":223},{},{"id":18,"_uid":32,"component":33,"html_content":225},"### **Overview** \n\nIf you've paid more than you owe or are entitled to a refund, we'll apply a credit to your account or arrange a refund where appropriate. \n\n### **When you may receive a refund or credit** \n\nRefunds or credits may apply if: \n\n- You've overpaid your account \n- A payment was taken in error \n- Your service was cancelled and a balance remains \n- A service credit has been applied \n\n### **Account credits** \n\nCredits are usually applied automatically to future bills. \n\nYou'll see any available credit on your next bill and in My Account. \n\n### **Requesting a refund** \n\nIf you believe you're due a refund: \n\n1. Review your account balance in My Account. \n\n\n2. Check your recent bills and payment history. \n\n\n3. Contact support if you believe a refund is required. \n\n### **Refund timescales** \n\nRefund processing times can vary depending on your payment method and account status. \n\nWe'll let you know when your refund has been approved.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":227,"intro_text":18,"contact_text":18,"contact_image":237,"contact_title":18,"faq_categories":239,"contact_cta_link":240,"contact_cta_label":18,"show_contact_section":28},[228,231,234],{"_uid":43,"component":44,"faq_answer":229,"faq_question":230},"A credit remains on your account and reduces future bills. A refund returns money to your original payment method where possible. ","What's the difference between a credit and a refund? ",{"_uid":48,"component":44,"faq_answer":232,"faq_question":233},"Refund eligibility depends on your contract terms and account status. ","Can I request a refund for an unused service? ",{"_uid":52,"component":44,"faq_answer":235,"faq_question":236},"Log in to My Account and review your current balance. ","How can I check if I have account credit? 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