[{"data":1,"prerenderedAt":792},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/internet-and-wi-fi/total-wi-fi-and-extenders":3,"blog-sidebar-help-advice/internet-and-wi-fi":93,"header-menu-published":385,"footer-menu-published":671},{"data":4,"headers":77},{"story":5,"cv":74,"rels":75,"links":76},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":66,"full_slug":67,"sort_by_date":17,"position":68,"tag_list":69,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":71,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":73,"default_full_slug":17,"translated_slugs":17},"Total Wi-Fi and Extenders","2026-07-27T11:05:47.762Z","2026-07-31T08:06:32.977Z",202591222858113,"4bb3dd89-3c2d-495a-a7fb-0a5633835ac2",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":63,"page_type":64,"page_category":65},"eb525238-c81d-4feb-9599-6fa36c56e059",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"3845663d-92cc-408c-a457-e680d443f419",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"4f5a8e50-08a6-4b7c-8a71-72051e72c0a7","Markdown","### **Overview** \n\nTotal Wi-Fi helps improve coverage throughout your home using additional equipment designed to reduce Wi-Fi dead spots. \n\nIt's particularly useful in larger homes or properties with areas that experience weaker signals. \n\n### **How Total Wi-Fi works** \n\nAdditional Wi-Fi devices work together to create a single network throughout your home. \n\nYour devices automatically connect to the strongest available signal as you move around. \n\n### **Is Total Wi-Fi right for you?** \n\nYou may benefit from Total Wi-Fi if: \n\n- You have a large property \n- Your home has multiple floors \n- You experience weak signals in certain rooms \n- You have many connected devices \n\n### **Set up your extenders** \n\nFollow the setup instructions provided with your equipment. \n\nFor the best results: \n\n- Place extenders halfway between your router and areas with poor coverage \n- Keep them in open spaces \n- Avoid placing them near sources of interference \n\n### **Troubleshoot coverage issues** \n\nIf you're still experiencing poor coverage: \n\n- Move your extender closer to the router \n- Restart your equipment \n- Check for physical obstructions ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"8a447be8-bf59-4fb7-88e0-e2b2c6f0a818","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"5fc2159d-4cb0-4763-9d12-7f2cdcf19702","FAQ Block Item","The number required depends on your property's size and layout. ","How many extenders do I need? ",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"cb72cd04-7672-494b-bc79-e5cd3ea20898","Most systems use a single network name throughout your home. ","Will my Wi-Fi network name change? ",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"946ef92f-a3a9-49c8-8baa-b8ce18ee4936","Yes. Experiment with different locations to achieve the best coverage. ","Can I move my extenders? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"7fcdaf3b-b97d-4582-b2ab-1dc1f1336b21","seo_metatags","page","Help","generic","total-wi-fi-and-extenders","help-advice/internet-and-wi-fi/total-wi-fi-and-extenders",70,[],202914512401414,"0f42f989-5354-4e63-917a-5c168962fe41","2026-07-27T12:38:43.015Z",[],1786486820,[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":81,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":90,"x-kong-upstream-latency":91,"x-request-id":92,"x-xss-protection":82},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:22:21 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","368ddc63513bf904f488b0335e5ac93d","52","cc0f6933-5c91-49b0-850b-28db030c9ff9",{"data":94},{"stories":95},[96,134,172,210,248,286,324,347],{"name":97,"created_at":98,"published_at":8,"updated_at":8,"id":99,"uuid":100,"content":101,"slug":128,"full_slug":129,"sort_by_date":17,"position":130,"tag_list":131,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":132,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":133,"default_full_slug":17,"translated_slugs":17},"Get Your Router Set Up","2026-07-27T11:01:59.038Z",202590286000380,"223b7d43-98c2-4c2c-b611-01f6277a8bc1",{"_uid":12,"body":102,"Layout":59,"metatags":127,"component":63,"page_type":64,"page_category":65},[103,110,112],{"_uid":15,"media":104,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":106,"cta_link_2":107,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":108,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":105},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":109},{},{"id":18,"_uid":32,"component":33,"html_content":111},"### **Overview** \n\nSetting up your router correctly is the first step to getting the best performance from your Hyperoptic service. \n\nMost customers can complete their router setup in just a few minutes. \n\n### **Before you start** \n\nMake sure you have: \n\n- Your Hyperoptic router \n- The power cable \n- Any network cables provided \n- Access to a power socket \n\nIf your property uses a separate network terminal, ensure it is already installed and powered on. \n\n### **Connect your router** \n\n1. Position your router in your chosen location. \n2. Connect the network cable to the correct port on your router. \n3. Connect the power cable. \n4. Switch on the router. \n\nThe router may take several minutes to connect. \n\n### **Check the router lights** \n\nYour router's status lights indicate whether your connection is working correctly. \n\nRefer to your router guide for information about specific light patterns and their meanings. \n\n### **Connect your devices** \n\nUse the Wi-Fi network name and password shown on your router label or in your setup guide.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":113,"intro_text":18,"contact_text":18,"contact_image":123,"contact_title":18,"faq_categories":125,"contact_cta_link":126,"contact_cta_label":18,"show_contact_section":28},[114,117,120],{"_uid":43,"component":44,"faq_answer":115,"faq_question":116},"Most routers are ready to use within a few minutes. ","How long does setup take? ",{"_uid":48,"component":44,"faq_answer":118,"faq_question":119},"Compatibility depends on your service and equipment requirements. ","Can I use my own router? ",{"_uid":52,"component":44,"faq_answer":121,"faq_question":122},"Check all cables are securely connected and restart your router. ","What should I do if my router won't connect? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":124},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"get-your-router-set-up","help-advice/internet-and-wi-fi/get-your-router-set-up",10,[],"1b90e8ee-0043-4886-bca2-eab278e34120",[],{"name":135,"created_at":136,"published_at":8,"updated_at":8,"id":137,"uuid":138,"content":139,"slug":166,"full_slug":167,"sort_by_date":17,"position":168,"tag_list":169,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":170,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":171,"default_full_slug":17,"translated_slugs":17},"Contact Technical Support","2026-07-27T11:15:07.578Z",202593515872622,"be368a5e-7d6f-4101-b176-d1765abb8674",{"_uid":12,"body":140,"Layout":59,"metatags":165,"component":63,"page_type":64,"page_category":65},[141,148,150],{"_uid":15,"media":142,"theme":21,"title":135,"layout":22,"eyebrow":18,"component":23,"cta_link_1":144,"cta_link_2":145,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":146,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":143},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":147},{},{"id":18,"_uid":32,"component":33,"html_content":149},"### **Overview** \n\nIf you've completed the recommended troubleshooting steps and still need help, our technical support team is here to assist you. \n\nBefore contacting us, gather some information about the issue to help us resolve it more quickly. \n\n### **Before you get in touch** \n\nCheck that you've already: \n\n- Restarted your router \n\n\n- Checked for known outages \n\n\n- Tested multiple devices \n\n\n- Reviewed your router status lights \n\n### **Information to have ready** \n\nWhen contacting support, it helps to provide: \n\n- A description of the issue \n\n\n- When the problem started \n\n\n- Which devices are affected \n\n\n- Any troubleshooting steps you've already completed \n\n### **How to contact technical support** \n\nSupport options may include: \n\n- Live chat \n\n\n- Phone support \n\n\n- Online contact forms \n\nVisit the Contact Customer Support article for the latest contact options and opening hours. \n\n### **Engineer visits** \n\nIf further investigation is required, we may arrange an engineer appointment. \n\nWe'll explain any next steps before booking a visit.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":151,"intro_text":18,"contact_text":18,"contact_image":161,"contact_title":18,"faq_categories":163,"contact_cta_link":164,"contact_cta_label":18,"show_contact_section":28},[152,155,158],{"_uid":43,"component":44,"faq_answer":153,"faq_question":154},"Resolution times depend on the nature and complexity of the problem. ","How quickly will my issue be resolved? ",{"_uid":48,"component":44,"faq_answer":156,"faq_question":157},"Many issues can be resolved remotely, but some may require an appointment. ","Will I need an engineer visit? ",{"_uid":52,"component":44,"faq_answer":159,"faq_question":160},"We'll investigate the issue and keep you informed about any next steps. ","What happens after I contact support? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":162},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"contact-technical-support","help-advice/internet-and-wi-fi/contact-technical-support",20,[],"f1b9407d-e66f-498c-9ca2-1eed63de384f",[],{"name":173,"created_at":174,"published_at":8,"updated_at":8,"id":175,"uuid":176,"content":177,"slug":204,"full_slug":205,"sort_by_date":17,"position":206,"tag_list":207,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":208,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":209,"default_full_slug":17,"translated_slugs":17},"Advanced Network Settings","2026-07-27T11:12:23.695Z",202592844603699,"c78c8285-2c65-4cff-8935-339843ebe2eb",{"_uid":12,"body":178,"Layout":59,"metatags":203,"component":63,"page_type":64,"page_category":65},[179,186,188],{"_uid":15,"media":180,"theme":21,"title":173,"layout":22,"eyebrow":18,"component":23,"cta_link_1":182,"cta_link_2":183,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":184,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":181},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":185},{},{"id":18,"_uid":32,"component":33,"html_content":187},"### **Overview** \n\nMy Account and your router settings allow you to customise your home network. \n\nAdvanced settings can help you improve security, manage connected devices and configure specific services. \n\n### **Access your router settings** \n\nTo manage your network settings: \n\n1. Connect a device to your home network. \n2. Open a web browser. \n3. Enter your router's management address. \n4. Sign in using your administrator credentials. \n\nRefer to your router guide for model-specific instructions. \n\n### **Common network settings** \n\nDepending on your router, you may be able to manage: \n\n- Your Wi-Fi network name \n- Your Wi-Fi password \n- Guest networks \n- Connected devices \n- Parental controls \n\n### **Advanced features** \n\nSome routers also support: \n\n- Port forwarding \n- Device prioritisation \n- Network security settings \n\nChanges to advanced settings can affect your connection. \n\nOnly make changes if you're confident you understand their impact. \n\n### **Keep your network secure** \n\nTo improve security: \n\n- Use a strong Wi-Fi password \n- Change default administrator credentials \n- Install firmware updates when available ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":189,"intro_text":18,"contact_text":18,"contact_image":199,"contact_title":18,"faq_categories":201,"contact_cta_link":202,"contact_cta_label":18,"show_contact_section":28},[190,193,196],{"_uid":43,"component":44,"faq_answer":191,"faq_question":192},"Yes. This can usually be done through your router settings. ","Can I change my Wi-Fi network name? ",{"_uid":48,"component":44,"faq_answer":194,"faq_question":195},"Port forwarding allows specific internet traffic to reach devices on your network. ","What is port forwarding? ",{"_uid":52,"component":44,"faq_answer":197,"faq_question":198},"Some changes may temporarily disconnect your devices. ","Will changing my settings affect my connection? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":200},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"advanced-network-settings","help-advice/internet-and-wi-fi/advanced-network-settings",30,[],"b7a74770-e166-487f-9c0d-e6ccf46cf64a",[],{"name":211,"created_at":212,"published_at":8,"updated_at":8,"id":213,"uuid":214,"content":215,"slug":242,"full_slug":243,"sort_by_date":17,"position":244,"tag_list":245,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":246,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":247,"default_full_slug":17,"translated_slugs":17},"Check Service Status and Outages","2026-07-27T11:11:02.921Z",202592513753363,"719663b4-cfa1-43d7-9ea5-2ff6561c886d",{"_uid":12,"body":216,"Layout":59,"metatags":241,"component":63,"page_type":64,"page_category":65},[217,224,226],{"_uid":15,"media":218,"theme":21,"title":211,"layout":22,"eyebrow":18,"component":23,"cta_link_1":220,"cta_link_2":221,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":222,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":219},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":223},{},{"id":18,"_uid":32,"component":33,"html_content":225},"### **Overview** \n\nIf your service isn't working as expected, check whether there's a known issue affecting your area before troubleshooting your equipment. \n\n### **Check for known issues** \n\nSign in to My Account to view: \n\n- Planned maintenance \n- Service interruptions \n- Estimated resolution updates \n\n### **Planned maintenance** \n\nOccasionally, we carry out work to improve our network. \n\nWe'll notify you in advance whenever possible if planned maintenance is expected to affect your service. \n\n### **Unplanned outages** \n\nUnexpected outages can occur due to factors outside our control. \n\nOur teams work to restore services as quickly as possible. \n\n### **Stay informed** \n\nEnsure your contact details are up to date so you can receive important service notifications.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":227,"intro_text":18,"contact_text":18,"contact_image":237,"contact_title":18,"faq_categories":239,"contact_cta_link":240,"contact_cta_label":18,"show_contact_section":28},[228,231,234],{"_uid":43,"component":44,"faq_answer":229,"faq_question":230},"You can check My Account or review any recent service notifications. ","How will I know if there's an outage? ",{"_uid":48,"component":44,"faq_answer":232,"faq_question":233},"Resolution times vary depending on the nature of the issue. ","How long do outages last? ",{"_uid":52,"component":44,"faq_answer":235,"faq_question":236},"If a known issue is already listed, there's no need to contact support unless you have additional concerns. ","Do I need to report an outage? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":238},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"check-service-status-and-outages","help-advice/internet-and-wi-fi/check-service-status-and-outages",40,[],"002b774a-c1c4-468d-93ff-118eba798b6b",[],{"name":249,"created_at":250,"published_at":8,"updated_at":8,"id":251,"uuid":252,"content":253,"slug":280,"full_slug":281,"sort_by_date":17,"position":282,"tag_list":283,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":284,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":285,"default_full_slug":17,"translated_slugs":17},"Troubleshoot Slow Speeds","2026-07-27T11:07:36.724Z",202591669162411,"3836b409-c44e-4b43-9ba7-0bb8d4704d97",{"_uid":12,"body":254,"Layout":59,"metatags":279,"component":63,"page_type":64,"page_category":65},[255,262,264],{"_uid":15,"media":256,"theme":21,"title":249,"layout":22,"eyebrow":18,"component":23,"cta_link_1":258,"cta_link_2":259,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":260,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":257},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":261},{},{"id":18,"_uid":32,"component":33,"html_content":263},"### **Overview** \n\nIf your connection feels slower than expected, several factors may be affecting performance. \n\nThis guide will help you identify whether the issue is related to your service, Wi-Fi environment or connected devices. \n\n### **Run a speed test** \n\nBefore troubleshooting, run a speed test using a single device. \n\nFor the most accurate results: \n\n- Pause large downloads and streaming services \n- Disconnect devices you're not using \n- Use a wired connection where possible \n\n### **Compare wired and Wi-Fi performance** \n\nTest your connection using both Wi-Fi and an Ethernet cable. \n\nIf wired speeds are significantly faster than Wi-Fi, the issue is likely related to signal strength or interference. \n\n### **Check your devices** \n\nPerformance can vary depending on: \n\n- Device age and capability \n- Operating system updates \n- Background applications \n\n### **Restart your equipment** \n\nRestart your router and any connected extenders. \n\nAllow a few minutes for the connection to stabilise. \n\n### **Check for service issues** \n\nSign in to My Account to check for known outages or planned maintenance.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":265,"intro_text":18,"contact_text":18,"contact_image":275,"contact_title":18,"faq_categories":277,"contact_cta_link":278,"contact_cta_label":18,"show_contact_section":28},[266,269,272],{"_uid":43,"component":44,"faq_answer":267,"faq_question":268},"Actual speeds can vary depending on your devices, connection method and home environment. ","Why are my speeds slower than advertised? ",{"_uid":48,"component":44,"faq_answer":270,"faq_question":271},"Different devices support different maximum speeds. ","Why is one device slower than another? ",{"_uid":52,"component":44,"faq_answer":273,"faq_question":274},"A wired connection provides the most accurate indication of your service speed. ","Should I test using Wi-Fi or Ethernet? 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Turn your router off. \n2. Wait at least 30 seconds. \n3. Turn the router back on. \n4. 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