[{"data":1,"prerenderedAt":793},["ShallowReactive",2],{"{\"version\":\"published\"}help-advice/my-account/create-and-access-your-account":3,"blog-sidebar-help-advice/my-account":93,"header-menu-published":386,"footer-menu-published":672},{"data":4,"headers":77},{"story":5,"cv":74,"rels":75,"links":76},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":66,"full_slug":67,"sort_by_date":17,"position":68,"tag_list":69,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":71,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":73,"default_full_slug":17,"translated_slugs":17},"Create and Access Your Account","2026-07-24T13:50:40.393Z","2026-07-31T08:06:32.977Z",201570059886253,"76fc71d8-ac07-4878-88cb-a313c8f9b383",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":63,"page_type":64,"page_category":65},"eb525238-c81d-4feb-9599-6fa36c56e059",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"3845663d-92cc-408c-a457-e680d443f419",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"4f5a8e50-08a6-4b7c-8a71-72051e72c0a7","Markdown","### **Overview** \n\nMy Account gives you access to your Hyperoptic services, billing information, order updates and support tools. \n\nYou'll need to create and activate your account before you can manage your services online. \n\n### **Activate your account** \n\nOnce you've placed an order or your service is activated, you'll receive an email inviting you to create your account. \n\nTo activate your account: \n\n1. Open the activation email. \n\n\n2. Select the activation link. \n\n\n3. Create a secure password. \n\n\n4. Confirm your details. \n\n\n5. Sign in to My Account. \n\n### **Sign in to My Account** \n\nTo access your account: \n\n1. Visit the My Account sign-in page. \n\n\n2. Enter your email address and password. \n\n\n3. Select Sign in. \n\nYou may be asked to complete additional verification steps to help keep your account secure. \n\n### **What you can do in My Account** \n\nUse My Account to: \n\n- View your services \n- Track orders and installations \n- Manage your bills and payments \n- Update your personal details \n- Check your contract information \n- View service status information \n- Contact support ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"8a447be8-bf59-4fb7-88e0-e2b2c6f0a818","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"5fc2159d-4cb0-4763-9d12-7f2cdcf19702","FAQ Block Item","Check your junk or spam folder and ensure you've used the email address linked to your account. ","I haven't received my activation email. What should I do? ",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"cb72cd04-7672-494b-bc79-e5cd3ea20898","Yes. You can use My Account to track your order and manage installation appointments. ","Can I access My Account before my service is installed? ",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"946ef92f-a3a9-49c8-8baa-b8ce18ee4936","For security reasons, account access should only be shared with authorised users. ","Can more than one person access the account? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"7fcdaf3b-b97d-4582-b2ab-1dc1f1336b21","seo_metatags","page","Help","generic","create-and-access-your-account","help-advice/my-account/create-and-access-your-account",80,[],202914674246252,"12d6c85e-825b-4e10-b56b-25d8de24fa88","2026-07-27T08:13:32.904Z",[],1786486820,[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":81,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":90,"x-kong-upstream-latency":91,"x-request-id":92,"x-xss-protection":82},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Tue, 11 Aug 2026 22:22:22 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","d3a25229dfc571300371492623bbaf7c","56","4d89eec9-c70a-4e7f-9b7c-3fb2e708e14a",{"data":94},{"stories":95},[96,134,173,211,249,287,325,363],{"name":97,"created_at":98,"published_at":8,"updated_at":8,"id":99,"uuid":100,"content":101,"slug":128,"full_slug":129,"sort_by_date":17,"position":130,"tag_list":131,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":132,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":133,"default_full_slug":17,"translated_slugs":17},"Update your personal details","2026-07-24T13:49:26.350Z",201569756597845,"68906914-f280-4207-9bee-29afa263a47d",{"_uid":12,"body":102,"Layout":59,"metatags":127,"component":63,"page_type":64,"page_category":65},[103,110,112],{"_uid":15,"media":104,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":106,"cta_link_2":107,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":108,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":105},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":109},{},{"id":18,"_uid":32,"component":33,"html_content":111},"### **Overview** \n\nKeeping your personal information up to date helps ensure you receive important account notifications and service updates. \n\nYou can manage your personal details through My Account. \n\n### **Update your details** \n\nTo update your information: \n\n1. Sign in to My Account. \n2. Open the profile or account settings section. \n3. Review your current information. \n4. Update your details as required. \n5. Save your changes. \n\n### **Details you can manage** \n\nYou may be able to update: \n\n- Your email address \n- Mobile phone number \n- Contact preferences \n- Marketing preferences \n\nSome account information may require additional verification before changes can be made. \n\n### **Why it's important to keep your details current** \n\nAccurate information helps us: \n\n- Send billing notifications \n- Share service updates \n- Contact you about appointments \n- Verify your identity ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":113,"intro_text":18,"contact_text":18,"contact_image":123,"contact_title":18,"faq_categories":125,"contact_cta_link":126,"contact_cta_label":18,"show_contact_section":28},[114,117,120],{"_uid":43,"component":44,"faq_answer":115,"faq_question":116},"Certain changes may require additional security checks. ","Why can't I update some details online? ",{"_uid":48,"component":44,"faq_answer":118,"faq_question":119},"Most changes take effect immediately. ","How long do updates take to appear? ",{"_uid":52,"component":44,"faq_answer":121,"faq_question":122},"Notification options may vary depending on your account settings. ","Can I use a different email address for notifications? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":124},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"update-your-personal-details","help-advice/my-account/update-your-personal-details",10,[],"3759b86b-eb4e-4b4e-a0ba-a18a9e3f25c9",[],{"name":135,"created_at":136,"published_at":8,"updated_at":8,"id":137,"uuid":138,"content":139,"slug":166,"full_slug":167,"sort_by_date":17,"position":168,"tag_list":169,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":170,"first_published_at":171,"release_id":17,"lang":37,"path":17,"alternates":172,"default_full_slug":17,"translated_slugs":17},"Accessibility and Additional Support","2026-07-27T09:59:47.152Z",202575000202404,"f1f0eb96-caff-4305-a4a9-c666b265fd90",{"_uid":12,"body":140,"Layout":59,"metatags":165,"component":63,"page_type":64,"page_category":65},[141,148,150],{"_uid":15,"media":142,"theme":21,"title":135,"layout":22,"eyebrow":18,"component":23,"cta_link_1":144,"cta_link_2":145,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":146,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":143},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":147},{},{"id":18,"_uid":32,"component":33,"html_content":149},"### **Overview** \n\nWe're committed to making our services accessible and providing additional support to customers who need it. \n\nIf you have accessibility requirements or need extra help managing your account, we're here to support you. \n\n### **Accessibility features** \n\nDepending on your needs, support options may include: \n\n- Alternative communication methods \n- Accessible digital services \n- Relay services \n- Additional account support \n\n### **Manage your communication preferences** \n\nYou can update your contact preferences through My Account to help ensure you receive information in a way that works for you. \n\n### **Request additional support** \n\nContact our support team if you need: \n\n- Assistance managing your account \n- Additional help with billing or appointments \n- Information in an alternative format \n\n### **Emergency services** \n\nIf you use a phone service, accessibility support options for emergency calls may be available. \n\nFor more information, see the Phone Service category.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":151,"intro_text":18,"contact_text":18,"contact_image":161,"contact_title":18,"faq_categories":163,"contact_cta_link":164,"contact_cta_label":18,"show_contact_section":28},[152,155,158],{"_uid":43,"component":44,"faq_answer":153,"faq_question":154},"Contact our support team to discuss your requirements. ","How do I request additional support? ",{"_uid":48,"component":44,"faq_answer":156,"faq_question":157},"Additional account permissions may be available following appropriate verification. ","Can someone else manage my account on my behalf? ",{"_uid":52,"component":44,"faq_answer":159,"faq_question":160},"Alternative formats may be available on request. ","Are support services available in alternative formats? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":162},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"accessibility-and-additional-support","help-advice/my-account/accessibility-and-additional-support",20,[],"46dedb79-40ab-4aac-846a-0c21de92553c","2026-07-27T12:38:43.015Z",[],{"name":174,"created_at":175,"published_at":8,"updated_at":8,"id":176,"uuid":177,"content":178,"slug":205,"full_slug":206,"sort_by_date":17,"position":207,"tag_list":208,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":209,"first_published_at":171,"release_id":17,"lang":37,"path":17,"alternates":210,"default_full_slug":17,"translated_slugs":17},"Check Your Service Status","2026-07-27T09:58:04.864Z",202574581226620,"bfd65035-2ada-4a50-b72a-7b415d85dd28",{"_uid":12,"body":179,"Layout":59,"metatags":204,"component":63,"page_type":64,"page_category":65},[180,187,189],{"_uid":15,"media":181,"theme":21,"title":174,"layout":22,"eyebrow":18,"component":23,"cta_link_1":183,"cta_link_2":184,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":185,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":182},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":186},{},{"id":18,"_uid":32,"component":33,"html_content":188},"### **Overview** \n\nMy Account helps you stay informed about the status of your Hyperoptic services. \n\nYou can check for outages, planned maintenance and service notifications in one place. \n\n### **View service information** \n\nSign in to My Account to check: \n\n- Your connection status \n- Planned maintenance \n- Service interruptions \n- Account notifications \n\n### **Understand service alerts** \n\nYou may receive notifications about: \n\n- Planned engineering work \n- Unexpected outages \n- Service restoration updates \n\n### **Troubleshoot connection issues** \n\nBefore contacting support: \n\n1. Check for any known outages. \n2. Restart your router. \n3. Review any recent service notifications. \n\nIf there are no known issues and your service is still unavailable, continue with troubleshooting guidance. \n\n### **Enable notifications** \n\nMake sure your contact details are up to date so you can receive service updates. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":190,"intro_text":18,"contact_text":18,"contact_image":200,"contact_title":18,"faq_categories":202,"contact_cta_link":203,"contact_cta_label":18,"show_contact_section":28},[191,194,197],{"_uid":43,"component":44,"faq_answer":192,"faq_question":193},"Check My Account for any known service issues before troubleshooting your equipment. ","Why is my internet not working? ",{"_uid":48,"component":44,"faq_answer":195,"faq_question":196},"Status information is updated as new information becomes available. ","How often is service information updated? ",{"_uid":52,"component":44,"faq_answer":198,"faq_question":199},"We'll contact you in advance whenever possible. ","Will I be notified about planned maintenance? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":201},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"check-your-service-status","help-advice/my-account/check-your-service-status",30,[],"3e9eebfc-472d-4fd6-bdb2-444ccc7b5733",[],{"name":212,"created_at":213,"published_at":8,"updated_at":8,"id":214,"uuid":215,"content":216,"slug":243,"full_slug":244,"sort_by_date":17,"position":245,"tag_list":246,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":247,"first_published_at":171,"release_id":17,"lang":37,"path":17,"alternates":248,"default_full_slug":17,"translated_slugs":17},"Manage Payments and Billing","2026-07-27T09:31:54.000Z",202568146965065,"089ad98e-54a0-4fe5-b13f-dedb17fdb3b4",{"_uid":12,"body":217,"Layout":59,"metatags":242,"component":63,"page_type":64,"page_category":65},[218,225,227],{"_uid":15,"media":219,"theme":21,"title":212,"layout":22,"eyebrow":18,"component":23,"cta_link_1":221,"cta_link_2":222,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":223,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":220},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":224},{},{"id":18,"_uid":32,"component":33,"html_content":226},"### **Overview** \n\nMy Account gives you quick access to your billing information and payment settings. \n\nYou can view your bills, update payment details and review your account balance online. \n\n### **Access billing information** \n\nSign in to My Account to: \n\n- View current and previous bills \n- Check your account balance \n- Review payment history \n- Download invoices \n\n### **Manage your payment methods** \n\nYou may be able to: \n\n- Set up or update your Direct Debit \n- Change your payment details \n- Make a one-off payment \n\n### **Update your billing preferences** \n\nDepending on your account settings, you may be able to: \n\n- Manage billing notifications \n- Update your contact preferences \n- Review your payment date \n\n### **Check for account issues** \n\nReview your account regularly to ensure: \n\n- Your payment details are current \n- There are no outstanding balances \n- Your billing information is accurate ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":228,"intro_text":18,"contact_text":18,"contact_image":238,"contact_title":18,"faq_categories":240,"contact_cta_link":241,"contact_cta_label":18,"show_contact_section":28},[229,232,235],{"_uid":43,"component":44,"faq_answer":230,"faq_question":231},"Yes. You can make payments and manage your billing details online. ","Can I pay my bill through My Account? ",{"_uid":48,"component":44,"faq_answer":233,"faq_question":234},"Recently generated bills may take time to appear. ","Why can't I see my latest bill? ",{"_uid":52,"component":44,"faq_answer":236,"faq_question":237},"Open the billing section in My Account and follow the on-screen instructions. ","How do I update my payment method? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":239},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"manage-payments-and-billing","help-advice/my-account/manage-payments-and-billing",40,[],"f9b92c38-2a9d-4b06-8284-34fb6ee72614",[],{"name":250,"created_at":251,"published_at":8,"updated_at":8,"id":252,"uuid":253,"content":254,"slug":281,"full_slug":282,"sort_by_date":17,"position":283,"tag_list":284,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":285,"first_published_at":171,"release_id":17,"lang":37,"path":17,"alternates":286,"default_full_slug":17,"translated_slugs":17},"Track Orders and Installations","2026-07-27T09:27:57.318Z",202567177519236,"e71c68f7-616c-41c5-8120-6d694d3ba7fc",{"_uid":12,"body":255,"Layout":59,"metatags":280,"component":63,"page_type":64,"page_category":65},[256,263,265],{"_uid":15,"media":257,"theme":21,"title":250,"layout":22,"eyebrow":18,"component":23,"cta_link_1":259,"cta_link_2":260,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":261,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":258},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":262},{},{"id":18,"_uid":32,"component":33,"html_content":264},"### **Overview** \n\nUse My Account to monitor the progress of your order and manage your installation appointment. \n\nYou'll also receive updates by email or SMS when important actions are required. \n\n### **View your order status** \n\nSign in to My Account to see: \n\n- Current order status \n- Installation details \n- Upcoming appointments \n- Required actions \n\n### **Manage your installation** \n\nYou may be able to: \n\n- Book an appointment \n- Reschedule an appointment \n- Review appointment information \n\n### **Complete required actions** \n\nTo help avoid delays, check whether you need to: \n\n- Confirm your contact details \n- Sign a wayleave agreement \n- Provide additional information \n\n### **Stay informed** \n\nWe'll notify you about: \n\n- Appointment changes \n- Installation updates \n- Service activation ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":266,"intro_text":18,"contact_text":18,"contact_image":276,"contact_title":18,"faq_categories":278,"contact_cta_link":279,"contact_cta_label":18,"show_contact_section":28},[267,270,273],{"_uid":43,"component":44,"faq_answer":268,"faq_question":269},"Yes. You can access order information as soon as your account is created. ","Can I track my order before installation? ",{"_uid":48,"component":44,"faq_answer":271,"faq_question":272},"Your order status will update automatically as your installation progresses. ","Why has my order status changed? ",{"_uid":52,"component":44,"faq_answer":274,"faq_question":275},"Check you're signed in using the correct email address. ","What should I do if I can't see my order? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":277},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"track-orders-and-installations","help-advice/my-account/track-orders-and-installations",50,[],"bcd02778-357e-4b1d-9a16-8510adc25869",[],{"name":288,"created_at":289,"published_at":8,"updated_at":8,"id":290,"uuid":291,"content":292,"slug":319,"full_slug":320,"sort_by_date":17,"position":321,"tag_list":322,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":323,"first_published_at":171,"release_id":17,"lang":37,"path":17,"alternates":324,"default_full_slug":17,"translated_slugs":17},"Manage Your Services","2026-07-27T09:26:11.750Z",202566745119954,"49ddbacd-ec22-462e-b49b-5bff4c43c8fd",{"_uid":12,"body":293,"Layout":59,"metatags":318,"component":63,"page_type":64,"page_category":65},[294,301,303],{"_uid":15,"media":295,"theme":21,"title":288,"layout":22,"eyebrow":18,"component":23,"cta_link_1":297,"cta_link_2":298,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":299,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":296},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":300},{},{"id":18,"_uid":32,"component":33,"html_content":302},"### **Overview** \n\nMy Account gives you a clear view of your active services and account information in one place. \n\nYou can review your package details, contract information and additional services at any time. \n\n### **View your services** \n\nSign in to My Account to view: \n\n- Your broadband package \n- Additional services and add-ons \n- Contract information \n- Installation status \n- Service addresses \n\n### **Review your contract information** \n\nYou can check: \n\n- Your contract start date \n- Your minimum term end date \n- Your current monthly charges \n\n### **Manage your add-ons** \n\nDepending on your account, you may be able to: \n\n- Add or remove services \n- Upgrade your package \n- Review available options \n\nSome changes may take effect immediately, while others may require additional processing time",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":304,"intro_text":18,"contact_text":18,"contact_image":314,"contact_title":18,"faq_categories":316,"contact_cta_link":317,"contact_cta_label":18,"show_contact_section":28},[305,308,311],{"_uid":43,"component":44,"faq_answer":306,"faq_question":307},"Available options vary depending on your account and contract status. ","Can I change my package online? ",{"_uid":48,"component":44,"faq_answer":309,"faq_question":310},"Your contract details are available in My Account. ","Where can I see my contract end date? ",{"_uid":52,"component":44,"faq_answer":312,"faq_question":313},"Availability depends on your account and location. ","Can I add additional services at any time? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":315},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"manage-your-services","help-advice/my-account/manage-your-services",60,[],"bce78557-3e1d-43a1-901d-d8e6bc354416",[],{"name":326,"created_at":327,"published_at":8,"updated_at":8,"id":328,"uuid":329,"content":330,"slug":357,"full_slug":358,"sort_by_date":17,"position":359,"tag_list":360,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":361,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":362,"default_full_slug":17,"translated_slugs":17},"Reset Your Password","2026-07-24T13:53:05.664Z",201570654906604,"3f8344f7-56f1-4a13-9a28-ae51ee803474",{"_uid":12,"body":331,"Layout":59,"metatags":356,"component":63,"page_type":64,"page_category":65},[332,339,341],{"_uid":15,"media":333,"theme":21,"title":326,"layout":22,"eyebrow":18,"component":23,"cta_link_1":335,"cta_link_2":336,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":337,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":334},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":338},{},{"id":18,"_uid":32,"component":33,"html_content":340},"### **Overview** \n\nIf you've forgotten your password or can't access your account, you can reset your password online. \n\nFor security reasons, you'll need access to the email address associated with your account. \n\n### **Reset your password** \n\nTo reset your password: \n\n1. Go to the My Account sign-in page. \n\n\n2. Select Forgot password. \n\n\n3. Enter your registered email address. \n\n\n4. Check your email for password reset instructions. \n\n\n5. Follow the link and create a new password. \n\n### **Create a secure password** \n\nChoose a password that: \n\n- Is difficult to guess \n- Uses a combination of letters, numbers and symbols \n- Is different from passwords used for other accounts \n- Avoid using personal information, such as your name or date of birth. \n\n### **Password reset not working?** \n\nIf you haven't received the reset email: \n\n- Check your junk or spam folder \n- Confirm you're using the correct email address \n- Wait a few minutes and try again \n\n### **Account security** \n\nIf you believe someone else has accessed your account, reset your password immediately and contact support. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":342,"intro_text":18,"contact_text":18,"contact_image":352,"contact_title":18,"faq_categories":354,"contact_cta_link":355,"contact_cta_label":18,"show_contact_section":28},[343,346,349],{"_uid":43,"component":44,"faq_answer":344,"faq_question":345},"Password reset links may expire after a set period for security reasons. ","How long is the reset link valid for? ",{"_uid":48,"component":44,"faq_answer":347,"faq_question":348},"Request a new password reset link and try again. ","What should I do if my reset link has expired? ",{"_uid":52,"component":44,"faq_answer":350,"faq_question":351},"Contact our support team for assistance verifying your identity. ","What if I no longer have access to my email address? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":353},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"reset-your-password","help-advice/my-account/reset-your-password",70,[],"f7898f7f-f177-42b6-9f40-666fbc49fb1b",[],{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":364,"slug":66,"full_slug":67,"sort_by_date":17,"position":68,"tag_list":384,"is_startpage":28,"parent_id":70,"meta_data":17,"group_id":71,"first_published_at":72,"release_id":17,"lang":37,"path":17,"alternates":385,"default_full_slug":17,"translated_slugs":17},{"_uid":12,"body":365,"Layout":59,"metatags":383,"component":63,"page_type":64,"page_category":65},[366,373,374],{"_uid":15,"media":367,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":369,"cta_link_2":370,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":371,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":368},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":372},{},{"id":18,"_uid":32,"component":33,"html_content":34},{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":375,"intro_text":18,"contact_text":18,"contact_image":379,"contact_title":18,"faq_categories":381,"contact_cta_link":382,"contact_cta_label":18,"show_contact_section":28},[376,377,378],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":380},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":18,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},[],[],{"data":387,"headers":667},{"story":388,"cv":74,"rels":665,"links":666},{"name":389,"created_at":390,"published_at":391,"updated_at":392,"id":393,"uuid":394,"content":395,"slug":657,"full_slug":658,"sort_by_date":17,"position":659,"tag_list":660,"is_startpage":28,"parent_id":661,"meta_data":17,"group_id":662,"first_published_at":663,"release_id":17,"lang":37,"path":17,"alternates":664,"default_full_slug":17,"translated_slugs":17},"Header Menu","2026-06-30T09:38:44.680Z","2026-08-11T22:20:19.636Z","2026-08-11T22:20:19.651Z",193014680324049,"bbce3766-55f2-4f57-be8a-6c6b5c455806",{"_uid":396,"component":397,"tree_items":398},"bf92af31-b181-456c-9069-7dc1bfc7f187","Header Tree List",[399,477,511,571,613],{"_uid":400,"title":401,"submenus":402,"component":476},"7c189f1c-4003-4469-b4b2-d0f2a9ce7592","Home broadband",[403,416,426,436,446,456,466],{"_uid":404,"icon":405,"link":410,"title":414,"component":415,"short_description":18},"874ee91d-31aa-4dec-b8e4-a14e21c4af04",{"id":406,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":407,"copyright":18,"fieldtype":19,"meta_data":408,"is_external_url":28},205873112439282,"https://a.storyblok.com/f/293538394086053/20x20/50d5211a1b/home-broadband.svg",{"size":409},"20x20",{"id":411,"url":18,"target":412,"linktype":25,"fieldtype":26,"cached_url":413},"0a125e38-5f0e-4f3c-81ab-9b35764b1ee8","_self","home","Our broadband","Header Tree Item",{"_uid":417,"icon":418,"link":422,"title":425,"component":415,"short_description":18},"13d4cbab-2f78-481d-9558-962a6eea5344",{"id":419,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":420,"copyright":18,"fieldtype":19,"meta_data":421,"is_external_url":28},205873235393034,"https://a.storyblok.com/f/293538394086053/20x20/b23b660f67/switching-to-hyperoptic.svg",{"size":409},{"id":423,"url":18,"linktype":25,"fieldtype":26,"cached_url":424},"bf579d0e-c8a7-4a45-a1dc-f50c3c4a6f78","home-broadband/switching","Switching to Hyperoptic",{"_uid":427,"icon":428,"link":432,"title":435,"component":415,"short_description":18},"e659b707-c0b0-4c52-ab80-06e8bcf3b518",{"id":429,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":430,"copyright":18,"fieldtype":19,"meta_data":431,"is_external_url":28},205875254557447,"https://a.storyblok.com/f/293538394086053/20x20/85001a982f/social-tariff.svg",{},{"id":433,"url":18,"linktype":25,"fieldtype":26,"cached_url":434},"549ffc5d-e0c3-48e5-91d2-39c45a6c4f62","home-broadband/social-tariff","Social tariff",{"_uid":437,"icon":438,"link":442,"title":445,"component":415,"short_description":18},"520d881e-4d2e-4aa7-9b5a-202c2ece0682",{"id":439,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":440,"copyright":18,"fieldtype":19,"meta_data":441,"is_external_url":28},205875470965541,"https://a.storyblok.com/f/293538394086053/20x20/6a5455f6a0/total-wi-fi.svg",{"size":409},{"id":443,"url":18,"linktype":25,"fieldtype":26,"cached_url":444},"10845aa1-7de8-4b38-a7e7-d9745d7521c0","home-broadband/total-wi-fi","Hyperoptic Total Wi-Fi®",{"_uid":447,"icon":448,"link":452,"title":455,"component":415,"short_description":18},"207ba849-16c3-4c6a-a533-92a2e9febb8d",{"id":449,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":450,"copyright":18,"fieldtype":19,"meta_data":451,"is_external_url":28},205875470867236,"https://a.storyblok.com/f/293538394086053/20x20/57fb6d01d3/refer-and-earn.svg",{"size":409},{"id":453,"url":18,"linktype":25,"fieldtype":26,"cached_url":454},"7032bc9e-3c38-4285-95fc-6bffe8249602","home-broadband/refer-and-earn","Refer & earn",{"_uid":457,"icon":458,"link":462,"title":465,"component":415,"short_description":18},"75b68079-0cd3-4bd0-ab1f-593000a25f06",{"id":459,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":460,"copyright":18,"fieldtype":19,"meta_data":461,"is_external_url":28},205875470854943,"https://a.storyblok.com/f/293538394086053/20x20/20ae2034c7/students.svg",{"size":409},{"id":463,"url":18,"linktype":25,"fieldtype":26,"cached_url":464},"2b4c98fe-9483-449a-b79e-ba9917abd750","home-broadband/student-deals","For students",{"_uid":467,"icon":468,"link":472,"title":475,"component":415,"short_description":18},"6c3a8bca-ab81-4334-ba90-debfc4a0c5e6",{"id":469,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":470,"copyright":18,"fieldtype":19,"meta_data":471,"is_external_url":28},205875470834458,"https://a.storyblok.com/f/293538394086053/20x20/d7978d801e/moving.svg",{"size":409},{"id":473,"url":18,"linktype":25,"fieldtype":26,"cached_url":474},"39ce4085-e4d8-4c99-89af-9c335d5e8247","home-broadband/moving-home","Moving home","Header Tree Root Item",{"_uid":478,"title":479,"submenus":480,"component":476},"d16195ad-6ea6-4cc6-94fd-0cd36f170b41","Business",[481,491,501],{"_uid":482,"icon":483,"link":487,"title":490,"component":415,"short_description":18},"24004753-130c-41f1-a549-9685ae24c96d",{"id":484,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":485,"copyright":18,"fieldtype":19,"meta_data":486,"is_external_url":28},205875470605075,"https://a.storyblok.com/f/293538394086053/20x20/1a9e98ea0c/business-broadband.svg",{"size":409},{"id":488,"url":18,"linktype":25,"fieldtype":26,"cached_url":489},"26984f03-6220-4c9d-a5c1-3ede9713d7ec","business-broadband/","Business broadband",{"_uid":492,"icon":493,"link":497,"title":500,"component":415,"short_description":18},"2e3bf255-c8ce-4dbd-809e-784d1cc98efb",{"id":494,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":495,"copyright":18,"fieldtype":19,"meta_data":496,"is_external_url":28},205875470621460,"https://a.storyblok.com/f/293538394086053/20x20/72d5cfe856/customer-stories.svg",{"size":409},{"id":498,"url":18,"linktype":25,"fieldtype":26,"cached_url":499},"ce230a27-c6c3-4e6c-8577-243155841e2c","business-broadband/case-studies/","Customer stories",{"_uid":502,"icon":503,"link":507,"title":510,"component":415,"short_description":18},"49e3b79b-5bd0-4a8d-8157-7d51fe54fb57",{"id":504,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":505,"copyright":18,"fieldtype":19,"meta_data":506,"is_external_url":28},205875470850846,"https://a.storyblok.com/f/293538394086053/20x20/0f3a4cd27e/leased-line.svg",{"size":409},{"id":508,"url":18,"linktype":25,"fieldtype":26,"cached_url":509},"2620626e-5746-462a-915a-fa77b30b8ad7","business-broadband/leased-line","Leased line",{"_uid":512,"title":513,"submenus":514,"component":476},"a09d15ff-91df-4773-a5ee-9073eb2a39f6","Partners",[515,526,535,544,553,562],{"_uid":516,"icon":517,"link":521,"title":525,"component":415,"short_description":18},"0c8a609d-c504-4a9f-b3b6-5dfbde544052",{"id":518,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":519,"copyright":18,"fieldtype":19,"meta_data":520,"is_external_url":28},205875470555918,"https://a.storyblok.com/f/293538394086053/20x20/a494736fdc/existing-buildings.svg",{"size":409},{"id":18,"url":522,"target":523,"linktype":524,"fieldtype":26,"cached_url":522},"https://www.hyperoptic.com/broadband/property/existing-buildings/","_blank","url","Existing buildings",{"_uid":527,"icon":528,"link":532,"title":534,"component":415,"short_description":18},"e3536621-9f79-44f3-8d8f-9f328c1c3c47",{"id":529,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":530,"copyright":18,"fieldtype":19,"meta_data":531,"is_external_url":28},205875470809878,"https://a.storyblok.com/f/293538394086053/20x20/5c432b7e86/new-build-homes.svg",{"size":409},{"id":18,"url":533,"target":523,"linktype":524,"fieldtype":26,"cached_url":533},"https://www.hyperoptic.com/broadband/property/new-build/","New build homes",{"_uid":536,"icon":537,"link":541,"title":543,"component":415,"short_description":18},"677aeaa8-1e11-4de2-b257-04f273f3e1f2",{"id":538,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":539,"copyright":18,"fieldtype":19,"meta_data":540,"is_external_url":28},205875470588689,"https://a.storyblok.com/f/293538394086053/20x20/8163eeed6c/commercial-property.svg",{"size":409},{"id":18,"url":542,"target":523,"linktype":524,"fieldtype":26,"cached_url":542},"https://www.hyperoptic.com/broadband/property/commercial-property/","Commercial property",{"_uid":545,"icon":546,"link":550,"title":552,"component":415,"short_description":18},"64520656-b7f7-4453-a803-17716358f1cd",{"id":547,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":548,"copyright":18,"fieldtype":19,"meta_data":549,"is_external_url":28},206097702599813,"https://a.storyblok.com/f/293538394086053/24x24/febe8d1ce9/diversity_1_24dp_0846e7_fill0_wght200_grad200_opsz24.svg",{},{"id":18,"url":551,"target":523,"linktype":524,"fieldtype":26,"cached_url":551},"https://www.hyperoptic.com/broadband/property/social-housing/","Social housing",{"_uid":554,"icon":555,"link":559,"title":561,"component":415,"short_description":18},"bc131f99-345c-44e4-b37e-f36b307fdca9",{"id":556,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":557,"copyright":18,"fieldtype":19,"meta_data":558,"is_external_url":28},205875470576400,"https://a.storyblok.com/f/293538394086053/20x20/dc5dcacc18/build-to-rent-developments.svg",{"size":409},{"id":18,"url":560,"target":523,"linktype":524,"fieldtype":26,"cached_url":560},"https://www.hyperoptic.com/broadband/property/managed-wi-fi/","Build-to-rent developments",{"_uid":563,"icon":564,"link":568,"title":570,"component":415,"short_description":18},"f4fcd55f-38e0-479c-b31a-c873b12ce82a",{"id":565,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":566,"copyright":18,"fieldtype":19,"meta_data":567,"is_external_url":28},205875470859041,"https://a.storyblok.com/f/293538394086053/20x20/78edd9584b/serviced-apartments.svg",{"size":409},{"id":18,"url":569,"target":523,"linktype":524,"fieldtype":26,"cached_url":569},"https://www.hyperoptic.com/broadband/property/serviced-apartments/","Serviced apartments",{"_uid":572,"title":573,"submenus":574,"component":476},"247fee8a-7ac2-4b63-89b4-765ceb19acc0","About us",[575,585,594,603],{"_uid":576,"icon":577,"link":581,"title":584,"component":415,"short_description":18},"bb885e03-c27f-44a8-b69c-06d03dae413b",{"id":578,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":579,"copyright":18,"fieldtype":19,"meta_data":580,"is_external_url":28},205875470859040,"https://a.storyblok.com/f/293538394086053/20x20/559301df43/why-us.svg",{"size":409},{"id":582,"url":18,"linktype":25,"fieldtype":26,"cached_url":583},"5c9a6a26-a6c7-495b-859c-bf4f2e59e40a","about-us/why-us","Why us",{"_uid":586,"icon":587,"link":591,"title":593,"component":415,"short_description":18},"4d34f51e-9f6c-4b0d-a416-28a7f63364d2",{"id":588,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":589,"copyright":18,"fieldtype":19,"meta_data":590,"is_external_url":28},205875470600978,"https://a.storyblok.com/f/293538394086053/20x20/9b7339c30f/careers.svg",{"size":409},{"id":18,"url":592,"target":412,"linktype":524,"fieldtype":26,"cached_url":592},"https://careers.hyperoptic.com/jobs/home/","Careers",{"_uid":595,"icon":596,"link":600,"title":573,"component":415,"short_description":18},"80469ec4-7e43-4dd2-8fce-7a52ceb441c6",{"id":597,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":598,"copyright":18,"fieldtype":19,"meta_data":599,"is_external_url":28},205875470564111,"https://a.storyblok.com/f/293538394086053/20x20/5766eb617d/about-us.svg",{"size":409},{"id":601,"url":18,"linktype":25,"fieldtype":26,"cached_url":602},"809e9ab9-70dd-4a6b-8479-9f4d3162f9ba","about-us/",{"_uid":604,"icon":605,"link":609,"title":612,"component":415,"short_description":18},"804a446d-1b5f-43a1-b2c2-4201a6f42ca0",{"id":606,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":607,"copyright":18,"fieldtype":19,"meta_data":608,"is_external_url":28},205875470859042,"https://a.storyblok.com/f/293538394086053/20x20/12e05fec35/news-press.svg",{"size":409},{"id":610,"url":18,"linktype":25,"fieldtype":26,"cached_url":611},"399c3a5b-a7c3-440e-b46d-5d82d4528a12","press/","News & Press",{"_uid":614,"title":615,"submenus":616,"component":476},"3c21a414-6849-4c2d-a980-6903c1a80966","Help & Advice",[617,627,637,647],{"_uid":618,"icon":619,"link":623,"title":626,"component":415,"short_description":18},"46679e83-0830-497e-9947-323d6a2b609d",{"id":620,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":621,"copyright":18,"fieldtype":19,"meta_data":622,"is_external_url":28},205875470813976,"https://a.storyblok.com/f/293538394086053/20x20/c01e7ebd2b/help-centre.svg",{"size":409},{"id":624,"url":18,"linktype":25,"fieldtype":26,"cached_url":625},"b52aa3ac-e9b7-48f6-9596-a7906a4dbd21","help-advice/","Help centre",{"_uid":628,"icon":629,"link":633,"title":636,"component":415,"short_description":18},"63bc61b4-a8ee-490a-9eee-847738ba0805",{"id":630,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":631,"copyright":18,"fieldtype":19,"meta_data":632,"is_external_url":28},205875470846749,"https://a.storyblok.com/f/293538394086053/20x20/990672b778/troubleshoot-your-connection.svg",{"size":409},{"id":634,"url":18,"linktype":25,"fieldtype":26,"cached_url":635},"2f9f5b6d-8373-4a75-86dd-d17f5120f61b","troubleshooter/","Troubleshoot your connection",{"_uid":638,"icon":639,"link":643,"title":646,"component":415,"short_description":18},"c2712a0c-c10b-4784-b007-3d53fe497157",{"id":640,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":641,"copyright":18,"fieldtype":19,"meta_data":642,"is_external_url":28},205875470809879,"https://a.storyblok.com/f/293538394086053/20x20/7143983758/run-a-speed-test.svg",{"size":409},{"id":644,"url":18,"linktype":25,"fieldtype":26,"cached_url":645},"bb842a50-1e38-4804-9723-81ba0f04c2a4","help-advice/speed-test","Run a speed test",{"_uid":648,"icon":649,"link":653,"title":656,"component":415,"short_description":18},"d2530618-a3c1-4e45-8882-bc33039bd19e",{"id":650,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":651,"copyright":18,"fieldtype":19,"meta_data":652,"is_external_url":28},205875470650133,"https://a.storyblok.com/f/293538394086053/20x20/f69660c54d/contact-us.svg",{"size":409},{"id":654,"url":18,"linktype":25,"fieldtype":26,"cached_url":655},"19f0e29b-cf3b-4671-a5d0-c03c50a06429","help-advice/contact-us","Contact us","header-menu","global/header-menu",0,[],193014679041981,"11a0b73e-77c2-40c0-971d-730ceaf8c15c","2026-05-12T13:13:41.301Z",[],[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":668,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":669,"x-kong-upstream-latency":670,"x-request-id":671,"x-xss-protection":82},"Tue, 11 Aug 2026 22:21:52 GMT","ec5a452c2a79c70c22c8c203ab358f62","58","1ee85acb-687c-463b-9a7d-7bcf51e1884d",{"data":673,"headers":789},{"story":674,"cv":74,"rels":787,"links":788},{"name":675,"created_at":390,"published_at":676,"updated_at":677,"id":678,"uuid":679,"content":680,"slug":780,"full_slug":781,"sort_by_date":17,"position":782,"tag_list":783,"is_startpage":28,"parent_id":661,"meta_data":17,"group_id":784,"first_published_at":785,"release_id":17,"lang":37,"path":17,"alternates":786,"default_full_slug":17,"translated_slugs":17},"Footer Menu","2026-08-11T12:01:02.646Z","2026-08-11T12:01:03.091Z",193014680328146,"d82138ce-3362-4681-9c6f-81eed09a8d8c",{"_uid":681,"component":682,"tree_items":683,"social_icons":760},"a64a97cb-d8cf-44f5-b373-5253311c1a02","Footer Tree List",[684,703,720],{"_uid":685,"title":686,"submenus":687,"component":702},"968c9e4b-4319-4da5-b398-c1e7fd948c71","Company",[688,692,695,698],{"_uid":689,"link":690,"title":656,"component":691},"9aa6f85d-2df5-4e15-96d4-8d470a215e42",{"id":654,"url":18,"linktype":25,"fieldtype":26,"cached_url":655},"Footer Tree Item",{"_uid":693,"link":694,"title":573,"component":691},"4d33e2e6-b2e1-46e3-b549-64dc8fc2b956",{"id":601,"url":18,"linktype":25,"fieldtype":26,"cached_url":602},{"_uid":696,"link":697,"title":593,"component":691},"9b57a80c-8d6d-4aca-ba86-0e87d8799d4e",{"id":18,"url":592,"linktype":524,"fieldtype":26,"cached_url":592},{"_uid":699,"link":700,"title":701,"component":691},"a6448b4f-6bab-49d6-b3d2-1227ec275226",{"id":610,"url":18,"linktype":25,"fieldtype":26,"cached_url":611},"Press","Footer Tree Root Item",{"_uid":704,"title":705,"submenus":706,"component":702},"8de72d20-1de1-4320-9371-952159161abb","Useful links",[707,711,716],{"_uid":708,"link":709,"title":710,"component":691},"544e3147-aecb-4d45-87f6-b09043b2bf2a",{"id":624,"url":18,"linktype":25,"fieldtype":26,"cached_url":625},"Help and support",{"_uid":712,"link":713,"title":715,"component":691},"14be42d4-443a-4787-a773-267c5559840b",{"id":18,"url":714,"linktype":524,"fieldtype":26,"cached_url":714},"https://www.hyperoptic.com/cookies/#manage","Manage cookies",{"_uid":717,"link":718,"title":719,"component":691},"8dcdcd34-daed-4d3c-a72c-454e41ba4d66",{"id":453,"url":18,"linktype":25,"fieldtype":26,"cached_url":454},"Refer a friend",{"_uid":721,"title":722,"submenus":723,"component":702},"2108c1ea-95d1-4958-90e9-b5686c85c6a8","Other Links",[724,730,736,742,748,754],{"_uid":725,"link":726,"title":729,"component":691},"e7536c7d-048d-441a-b869-d69f079f1c80",{"id":727,"url":18,"linktype":25,"fieldtype":26,"cached_url":728},"c9cb8339-a986-45d8-9bfd-5b3d932bf9fc","legal/complaints-code-of-practice","Complaints Code of Practice",{"_uid":731,"link":732,"title":735,"component":691},"ee0c801e-a184-4341-bf30-dba75d3bbb42",{"id":733,"url":18,"linktype":25,"fieldtype":26,"cached_url":734},"df7ba6da-0b48-4ea9-b79d-b1842fb5a33a","legal/website-terms-conditions","Website Terms & Conditions",{"_uid":737,"link":738,"title":741,"component":691},"88714e68-74df-4e59-92ef-65e39bfe326f",{"id":739,"url":18,"linktype":25,"fieldtype":26,"cached_url":740},"33b32044-3368-47c9-9f03-bdd301bf18ce","legal/residential-customer-terms-of-service","Residential Customer Terms of Service",{"_uid":743,"link":744,"title":747,"component":691},"3c5f3b8c-c8fe-40fc-a33e-4b2decf11ad3",{"id":745,"url":18,"linktype":25,"fieldtype":26,"cached_url":746},"578af1db-e07c-4fde-9205-3295218e8752","legal/business-customer-terms-of-service","Business Customer Terms of Service",{"_uid":749,"link":750,"title":753,"component":691},"b44e1641-e52f-4341-acf3-12a7ded458f2",{"id":751,"url":18,"linktype":25,"fieldtype":26,"cached_url":752},"e099921b-dce2-40be-ae29-d303bfa5758f","legal/privacy-and-cookie-policy","Privacy & Cookie policy",{"_uid":755,"link":756,"title":759,"component":691},"58bf15f2-e56f-47c5-99f1-0e99631cc4e1",{"id":757,"url":18,"linktype":25,"fieldtype":26,"cached_url":758},"408057d3-4d89-4f09-b738-dc7ecadcb78c","legal/","Other terms",[761,771],{"_uid":762,"icon":763,"link":767,"title":769,"component":770},"41c88666-1e9e-4b65-a944-f5f48653bd67",{"id":764,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":765,"copyright":18,"fieldtype":19,"meta_data":766,"is_external_url":28},176058919154512,"https://a.storyblok.com/f/285374551811298/20x20/813ca12373/facebook-icon.svg",{},{"id":18,"url":768,"target":523,"linktype":524,"fieldtype":26,"cached_url":768},"https://www.facebook.com/HyperopticGigabitBroadband/","facebook","Footer Social Icon",{"_uid":772,"icon":773,"link":777,"title":779,"component":770},"66a5449b-ffda-4f8f-a3b6-e95a0a46d0bf",{"id":774,"alt":18,"name":18,"focus":18,"title":18,"source":18,"filename":775,"copyright":18,"fieldtype":19,"meta_data":776,"is_external_url":28},176059310957467,"https://a.storyblok.com/f/285374551811298/19x18/e2df6ed4c4/x-icon.svg",{},{"id":18,"url":778,"target":523,"linktype":524,"fieldtype":26,"cached_url":778},"https://x.com/Hyperoptic","X","footer-menu","global/footer-menu",-10,[],"f37d5fb9-fce3-4b74-9e18-b3bae42f8dd9","2026-05-13T11:47:43.314Z",[],[],[],{"alt-svc":78,"cache-control":79,"content-type":80,"date":668,"expires":82,"pragma":83,"strict-transport-security":84,"transfer-encoding":85,"vary":86,"via":87,"x-content-type-options":88,"x-frame-options":89,"x-kong-proxy-latency":82,"x-kong-request-id":790,"x-kong-upstream-latency":791,"x-request-id":792,"x-xss-protection":82},"fd48b02c8f1b534588d662013712022d","51","19a001c8-c90b-4980-9783-4c4c1a9ca70e",1786486942500]