Hyperoptic Ltd- (“Hyperoptic”) is a full fibre Internet Service Provider (“ISP”). We are a limited company registered in England and Wales under company number 07222543 and our registered office and main trading address is at Hythe House 200 Shepherds Bush Road London W6 7NL. Our VAT number is 997 6990 21.
We are regulated in the UK by OfCom. We are also a member of the UK Internet Service Providers Association (“ISPA”) and CISAS (the provider of an independent alternative dispute resolution scheme) about both of which you may find further details in our Code of Practice and/or our Fair and Acceptable Usage Policy.
Hyperoptic has notified the Information Commissioner’s Office of its activities in accordance with the Data Protection Act 1998 (Registration No. Z262022X). This notification can be viewed at www.ico.gov.uk.For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Hyperoptic Ltd. of Hythe House 200 Shepherds Bush Road London W6 7NL
Our nominated representative for the purpose of the Act is Stephen Fine.
We may collect and process the following data about you:
• Information that you provide by filling in forms on our website at www.hyperoptic.com (“our website”) or by communicating with our Customer Service agents by telephone or on paper forms signed and submitted to us by you. This includes information provided at the time of registering to use our website, subscribing to our services, posting material, communicating with our customer support team, or requesting further services and may be provided to us via our website, written correspondence, electronic communication (such as email) or by telephone. We may also ask you for information when you enter a competition or promotion sponsored by Hyperoptic Ltd, and/or when you report a problem with our website or services.
• The types of personal data we will collect may include details of your title, name, address, telephone numbers, email address, bank details and perhaps debit or credit card number, and date of birth.
• When you (or someone using your telephone line) make a telephone call or send a fax that uses our telephone network or connect to the Internet, we keep a record of that call (including the number called) to enable Hyperoptic to charge for it. We also receive information from other operators about calls made over our network, where we need that information for connecting and billing purposes.
• If someone abuses or damages the Hyperoptic telephone network, for example by making offensive or nuisance calls, we may keep information relating to that abuse.
• If a customer abuses the Hyperoptic Internet service or any other services we provide, for example by breaching any of part of our Fair and Acceptable Usage Policy, we may keep any information relating to that abuse.
• If you contact us, we may keep a record of that correspondence.
• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
• Details of transactions you carry out through our website and of the fulfilment of your orders.
• We will hold information about your use of our services (such as the amount of time you spend on-line), which we will use to manage our network and for billing.
• Details of your visits to our website (including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise) and the resources that you access.
• We may ask you questions, from time to time, regarding the use you make of the services we provide, the other services you would like us to provide in the future and regarding any other information, such as lifestyle data. This information will only be used internally to enable us to improve the quality of our service and to provide additional services to you. This information will not be published on our website. We may also use your data to perform statistical analysis to help understand how people are using our services so that we can improve them.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on your browser or the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and to deliver a better and more personalised service. Some of the cookies we use are essential for our website to operate.
Cookies are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website. A cookie is a small text file we pass to your computer’s hard disk through your web browser so the website remembers who you are when you return.
Hyperoptic uses the following cookies in its website to give you a more personalised web service.
The first type is known as a “session-based” cookie and is allocated to your computer only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.
We use a type of cookie called a “persistent” cookie. These cookies store information between visits. For example, if you select the ‘Remember me on this computer’ box your username and password is saved in a cookie on your computer. This means next time you log on to the site using that computer you will not need to re enter those details. We suggest you do not select the ‘Remember me’ box if you use a shared computer (for example, if you access the Internet at a cafe, or at a shared or publicly available computer). However, you will still need to use your username and password to access your profile. The cookie file itself does not store your personal information.
The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google undertakes not to associate your IP address with any other data held by Google.
If you have Adobe Flash installed on your computer (most computers do) and you use Hyperoptic’s audio or video players, Google Analytics will try to store some additional data on your computer. This data is known as a Local Shared Object or Flash cookie. This helps us to analyse the popularity of our media files. We can count the total number of times each file is played, how many people watch videos right to the end and how many people give up half way through. Adobe’s website offers tools to control Flash cookies on your computer.
Except for essential cookies, all cookies will expire after 12 months.
If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
You can learn about and opt out of a number of commercial third party cookies (including some used by Hyperoptic) at www.networkadvertising.org/choices. Some of the opt-outs [used by our commercial service providers] require a cookie to be placed on your computer which is only used to tell the relevant cookie servers not to send you any further cookies. This can be quite handy, but note that if you routinely delete cookies from your temporary internet files, it may be necessary for you to repeat the opt-out process, the next time you visit our website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will make every effort to ensure its security including the use of strict procedures and security features to try to prevent unauthorised access.
USES MADE OF THE INFORMATION
We use information held about you in the following ways:
• To ensure that content from our website is presented in the most effective manner for you and for your computer.
• To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations or exercise our rights arising from any contracts entered into between you and us (including, without limitation, to maintain your account, to obtain credit references, to provide you with service and billing information and updates and to respond to questions or queries you’ve sent us).
• To allow you to participate in interactive features of our service, when you choose to do so.
• To obtain your views, improve our services and provide you with information that makes our services more useful to you.
• To notify you about changes to our service.
Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
ACCESS TO INFORMATION
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Any changes we may make to this Policy in the future will be posted on this page and you are expected to check this page from time to time to take notice of any changes we made. Where appropriate, such changes will also be notified to you by e-mail.