[{"data":1,"prerenderedAt":966},["ShallowReactive",2],{"story-support/phone-service/emergency-and-accessibility-services":3,"blog-sidebar-support/phone-service":93,"header-menu-published":398,"footer-menu-published":809},{"data":4,"headers":76},{"story":5,"cv":73,"rels":74,"links":75},{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":11,"slug":65,"full_slug":66,"sort_by_date":17,"position":67,"tag_list":68,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":70,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":72,"default_full_slug":17,"translated_slugs":17},"Emergency and Accessibility Services","2026-07-27T16:27:45.624Z","2026-08-27T14:11:23.967Z",202670348820934,"8d68e0ac-46f8-4e70-9ea9-e51b679b169d",{"_uid":12,"body":13,"Layout":59,"metatags":60,"component":64,"page_type":18,"page_category":18},"d95f5eb8-486c-4f61-b173-de7733d39ecc",[14,31,35],{"_uid":15,"media":16,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":24,"cta_link_2":27,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":29,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},"8e0c723c-8e75-402a-a5aa-917ef6d2f539",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":20},null,"","asset",{},"brand","hero_3","Hero",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"story","multilink",{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},false,{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":30},{},{"id":18,"_uid":32,"component":33,"html_content":34},"daa412dd-929d-43c2-8d30-597f37862818","Markdown","### **Overview** \n\nHyperoptic phone services support access to emergency services and additional accessibility features. \n\nIt's important to understand how these services work and any limitations that apply. \n\n### **Emergency calling** \n\nYou can call emergency services using your Hyperoptic phone service. \n\nTo help emergency responders locate you quickly, ensure your registered address details are accurate and up to date. \n\n### **Service limitations** \n\nYour phone service relies on: \n\n- Electrical power \n- A working broadband connection \n- Compatible equipment \n\nDuring a power cut or service outage, you may be unable to make or receive calls, including emergency calls. \n\n### **Accessibility services** \n\nAdditional support services may be available, including: \n\n- Relay services \n- Alternative communication methods \n- Additional account support \n\n### **Keep your information up to date** \n\nIf your circumstances change, update your contact information through My Account.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":41,"intro_text":18,"contact_text":18,"contact_image":55,"contact_title":18,"faq_categories":57,"contact_cta_link":58,"contact_cta_label":18,"show_contact_section":28},"e61839b4-3f7e-411d-8839-2cc5a5fbfba8","default","Frequently asked questions","standard","FAQ",[42,47,51],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},"ef1cff1a-f388-4932-bc4d-1f260e12c89c","FAQ Block Item","No. Your phone service requires power and a working internet connection.","Can I call emergency services during a power cut?",{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},"4fa44311-dfc3-4905-a7d3-957a71444156","Sign in to My Account and update your personal details.","How do I update my address information?",{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},"e5b45c05-99bf-4d51-9403-c1d1a4fff771","Available services may vary depending on your requirements. ","What accessibility support is available? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":56},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},"blog",{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":63,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"dd5bf0ff-f217-42cf-9fce-f4ec399d10bb","seo_metatags","Learn how Hyperoptic phone service supports emergency calling and accessibility features, plus any important limitations you should know.","page","emergency-and-accessibility-services","support/phone-service/emergency-and-accessibility-services",20,[],202913974075170,"97d6eb13-e4ef-419f-9d9c-238be81f3331","2026-07-27T16:33:45.872Z",[],1791968964,[],[],{"alt-svc":77,"cache-control":78,"content-type":79,"date":80,"expires":81,"pragma":82,"strict-transport-security":83,"transfer-encoding":84,"vary":85,"via":86,"x-content-type-options":87,"x-frame-options":88,"x-kong-proxy-latency":89,"x-kong-request-id":90,"x-kong-upstream-latency":91,"x-request-id":92,"x-xss-protection":81},"h3=\":443\"; ma=2592000","no-cache, no-store, max-age=0, must-revalidate","application/json","Wed, 14 Oct 2026 09:14:13 GMT","0","no-cache","max-age=31536000 ; includeSubDomains","chunked","Origin,Access-Control-Request-Method,Access-Control-Request-Headers","1.1 kong/3.9.1, 1.1 google","nosniff","SAMEORIGIN","1","3e32a62a79bbd944ba8edc4ca28f1c64","41","e8f22ea3-a067-4d0c-aafb-1ad17730a723",{"data":94},{"stories":95},[96,140,163,202,243,282,320,359],{"name":97,"created_at":98,"published_at":99,"updated_at":99,"id":100,"uuid":101,"content":102,"slug":134,"full_slug":135,"sort_by_date":17,"position":136,"tag_list":137,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":138,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":139,"default_full_slug":17,"translated_slugs":17},"Set Up Your Phone Service","2026-07-27T16:07:46.268Z","2026-09-04T13:53:16.117Z",202665436257856,"413afe98-618f-41f4-be16-0a6e682b667d",{"_uid":12,"body":103,"Layout":59,"metatags":132,"component":64,"page_type":18,"page_category":18},[104,111,113],{"_uid":15,"media":105,"theme":21,"title":97,"layout":22,"eyebrow":18,"component":23,"cta_link_1":107,"cta_link_2":108,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":109,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":106},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":110},{},{"id":18,"_uid":32,"component":33,"html_content":112},"### **Overview** \n\nIf you've added a phone service to your Hyperoptic package, you'll need to connect your equipment before you can make and receive calls. \n\nPlease note our phone service will only work through our Hyperhub router.\n\n### **Before you start** \n\nMake sure you have: \n\n- Your Hyperhub router \n- A compatible home phone handset with an RJ11 phone cable from handset.\nNote: BT branded handsets will not work with our service.\n- Access to power sockets for your Hyperhub route and (if required) phone handset.\n\n### **Connect your phone service** \n\n1. Ensure your Hyperhub router is switched on and connected to the internet. \n2. Connect your phone handset to the the RJ11 phone port, usually coloured green, on your Hyperhub router. \n3. Wait a few minutes for the phone service to activate. \n4. Test your connection by making a call. \n\n### **Check your equipment** \n\nIf your phone service isn't working: \n\n- Make sure you only connect one compatible handset at a time.\n- Ensure all cables are securely connected \n- Confirm your router is online \n- Check that your handset is powered on, if required \n\n### **Important information** \n\nYour phone service relies on your broadband connection and electrical power. \n\nWe offer battery back-up units (BBUs) which will provide a reserve supply of service for at least an hour, allowing you to make emergency calls during the event of a power failure. \n\nTo make these calls, however, you’ll need to use a corded phone plugged into the Hyperhub router. DECT cordless phones won’t work during a power failure.\n",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":114,"intro_text":18,"contact_text":18,"contact_image":128,"contact_title":18,"faq_categories":130,"contact_cta_link":131,"contact_cta_label":18,"show_contact_section":28},[115,118,121,124],{"_uid":43,"component":44,"faq_answer":116,"faq_question":117},"Most standard handsets with an RJ11 port and plug are compatible. However, BT branded handsets will not work.","Can I use my existing handset?",{"_uid":48,"component":44,"faq_answer":119,"faq_question":120},"No. Your phone service connects through your Hyperoptic equipment.","Do I need a separate phone socket?",{"_uid":52,"component":44,"faq_answer":122,"faq_question":123},"Phone services are usually activated automatically, but this can vary. ","How long does activation take? ",{"_uid":125,"component":44,"faq_answer":126,"faq_question":127},"26e305af-f19c-4d90-a01f-739b12dce68d","We offer battery back-up units (BBUs) that, when correctly connected to the Hyperhub router, can provide an additional supply of power to keep your Hyperoptic broadband connection active for at least one hour during such a power failure, allowing you to use it to make landline/fixed line calls during this time. \n\nTo make these calls, however, you’ll need to use a corded phone plugged into the Hyperhub router. DECT cordless phones won’t work during a power failure.\n\nWe offer BBUs free of charge for customers of our telephone service who depend on that service because they have a disability and/or accessibility requirements that make them more reliant on it and/or they don’t have another way of contacting emergency services (e.g. due to having no mobile phone or poor mobile reception at their home). \n\nWe offer BBUs to our other customers as an optional add-on for a one-off cost of £35 per BBU.\n\nHyperoptic phone service cannot be used for making emergency telephone calls if the power supply to your property fails. Alternative arrangements should be made for access to the emergency services in such circumstances.\n","How can I make phone calls in the event of a power failure?",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":129},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":133,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"Set up your Hyperoptic phone service by connecting the right equipment. Steps vary by router model and the phone setup you use.","set-up-your-phone-service","support/phone-service/set-up-your-phone-service",10,[],"e229f06e-6178-4415-8c1b-e478fa4ff905",[],{"name":6,"created_at":7,"published_at":8,"updated_at":8,"id":9,"uuid":10,"content":141,"slug":65,"full_slug":66,"sort_by_date":17,"position":67,"tag_list":161,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":70,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":162,"default_full_slug":17,"translated_slugs":17},{"_uid":12,"body":142,"Layout":59,"metatags":160,"component":64,"page_type":18,"page_category":18},[143,150,151],{"_uid":15,"media":144,"theme":21,"title":6,"layout":22,"eyebrow":18,"component":23,"cta_link_1":146,"cta_link_2":147,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":148,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":145},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":149},{},{"id":18,"_uid":32,"component":33,"html_content":34},{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":152,"intro_text":18,"contact_text":18,"contact_image":156,"contact_title":18,"faq_categories":158,"contact_cta_link":159,"contact_cta_label":18,"show_contact_section":28},[153,154,155],{"_uid":43,"component":44,"faq_answer":45,"faq_question":46},{"_uid":48,"component":44,"faq_answer":49,"faq_question":50},{"_uid":52,"component":44,"faq_answer":53,"faq_question":54},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":157},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":63,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},[],[],{"name":164,"created_at":165,"published_at":8,"updated_at":8,"id":166,"uuid":167,"content":168,"slug":196,"full_slug":197,"sort_by_date":17,"position":198,"tag_list":199,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":200,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":201,"default_full_slug":17,"translated_slugs":17},"Troubleshoot Phone Issues","2026-07-27T16:26:09.313Z",202669954326818,"242cbd8a-92e8-4b79-a207-4ab15bf0367c",{"_uid":12,"body":169,"Layout":59,"metatags":194,"component":64,"page_type":18,"page_category":18},[170,177,179],{"_uid":15,"media":171,"theme":21,"title":164,"layout":22,"eyebrow":18,"component":23,"cta_link_1":173,"cta_link_2":174,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":175,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":172},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":176},{},{"id":18,"_uid":32,"component":33,"html_content":178},"### **Overview** \n\nIf you're experiencing problems with your phone service, follow these troubleshooting steps before contacting support. \n\nMany issues can be resolved quickly by checking your equipment and connection. \n\n### **Check your equipment** \n\nMake sure: \n\n- Your router is powered on \n- Your broadband connection is working \n- Your handset is connected to the correct port \n- All cables are securely connected \n\n### **Restart your equipment** \n\n1. Turn off your router. \n2. Wait at least 30 seconds. \n3. Turn the router back on. \n4. Allow several minutes for services to reconnect. \n\n### **Test your handset** \n\nIf possible: \n\n- Try a different handset \n- Check whether the issue affects incoming or outgoing calls only \n\n### **Common issues** \n\nYou may experience: \n\n- No dial tone \n- Poor call quality \n- Failed calls \n- Calls not ringing \n\n### **Check for service issues** \n\nSign in to My Account to check for known outages or planned maintenance.",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":180,"intro_text":18,"contact_text":18,"contact_image":190,"contact_title":18,"faq_categories":192,"contact_cta_link":193,"contact_cta_label":18,"show_contact_section":28},[181,184,187],{"_uid":43,"component":44,"faq_answer":182,"faq_question":183},"Check your handset connection and ensure your router is online. ","Why do I have no dial tone? ",{"_uid":48,"component":44,"faq_answer":185,"faq_question":186},"Connection issues, equipment problems or network conditions can affect call quality. ","Why is my call quality poor? ",{"_uid":52,"component":44,"faq_answer":188,"faq_question":189},"Your phone service requires power and a working broadband connection. ","Why can't I make emergency calls? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":191},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":195,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"Troubleshoot common phone service problems before contacting support, with quick checks for equipment, connection and settings.","troubleshoot-phone-issues","support/phone-service/troubleshoot-phone-issues",30,[],"7e40fca0-0a76-486b-8b62-dae2adeef38d",[],{"name":203,"created_at":204,"published_at":8,"updated_at":8,"id":205,"uuid":206,"content":207,"slug":237,"full_slug":238,"sort_by_date":17,"position":239,"tag_list":240,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":241,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":242,"default_full_slug":17,"translated_slugs":17},"Manage Calling Features","2026-07-27T16:24:36.390Z",202669573714054,"f51c7d52-b159-48df-9f1e-7c477dd94208",{"_uid":12,"body":208,"Layout":59,"metatags":233,"component":64,"page_type":235,"page_category":236},[209,216,218],{"_uid":15,"media":210,"theme":21,"title":203,"layout":22,"eyebrow":18,"component":23,"cta_link_1":212,"cta_link_2":213,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":214,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":211},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":215},{},{"id":18,"_uid":32,"component":33,"html_content":217},"### **Overview** \n\nYour phone service may include additional features to help you manage incoming and outgoing calls. \n\nAvailable features vary depending on your package and equipment. \n\n### **Available calling features** \n\nFeatures may include: \n\n- Caller ID \n- Call waiting \n- Call forwarding \n- Anonymous call rejection \n\n### **Set up calling features** \n\nTo activate or update your settings: \n\n1. Access your phone settings. \n2. Follow the instructions provided with your handset or service guide. \n3. Save your changes. \n\nSome features may require activation through support. \n\n### **Call forwarding** \n\nCall forwarding allows you to redirect incoming calls to another number. \n\nCharges may apply depending on the destination number. \n\n### **Caller ID** \n\nCaller ID displays the number of incoming callers when available. ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":219,"intro_text":18,"contact_text":18,"contact_image":229,"contact_title":18,"faq_categories":231,"contact_cta_link":232,"contact_cta_label":18,"show_contact_section":28},[220,223,226],{"_uid":43,"component":44,"faq_answer":221,"faq_question":222},"Check that your handset supports the feature and that it has been activated. ","Why isn't a calling feature working? ",{"_uid":48,"component":44,"faq_answer":224,"faq_question":225},"Yes. Options may be available to withhold your number for specific or all calls. ","Can I disable Caller ID? ",{"_uid":52,"component":44,"faq_answer":227,"faq_question":228},"Charges may apply depending on where calls are redirected. ","Are there additional charges for call forwarding? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":230},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":234,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"Manage calling features on your Hyperoptic phone service. See what’s available for your package and equipment and how to use them.","Help","generic","manage-calling-features","support/phone-service/manage-calling-features",40,[],"a955bb86-b350-45b8-9b9a-759fd52c2480",[],{"name":244,"created_at":245,"published_at":8,"updated_at":8,"id":246,"uuid":247,"content":248,"slug":276,"full_slug":277,"sort_by_date":17,"position":278,"tag_list":279,"is_startpage":28,"parent_id":69,"meta_data":17,"group_id":280,"first_published_at":71,"release_id":17,"lang":37,"path":17,"alternates":281,"default_full_slug":17,"translated_slugs":17},"Calling Charges","2026-07-27T16:18:01.970Z",202667958171047,"09e9a2c2-93fc-4394-9e1d-0521b812823a",{"_uid":12,"body":249,"Layout":59,"metatags":274,"component":64,"page_type":18,"page_category":18},[250,257,259],{"_uid":15,"media":251,"theme":21,"title":244,"layout":22,"eyebrow":18,"component":23,"cta_link_1":253,"cta_link_2":254,"media_type":18,"promo_code":18,"video_link":18,"cta_label_1":18,"cta_label_2":18,"show_trustpilot":28,"subheading_text":18,"background_image":255,"additional_actions":18,"caption_content_align":18,"background_image_layout":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":252},{},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":256},{},{"id":18,"_uid":32,"component":33,"html_content":258},"### **Overview** \n\nThe cost of your calls depends on your package and the numbers you call. \n\nYou can review your package details and any applicable charges through My Account. \n\n### **Included calls** \n\nYour package may include certain call types, such as: \n\n- Local and national calls \n- Calls to UK mobiles \n\nCheck your package information to confirm what's included. \n\n### **Chargeable calls** \n\nAdditional charges may apply for: \n\n- International calls \n- Premium-rate numbers \n- Directory enquiries \n- Service numbers \n\n### **Check your call charges** \n\nTo review your charges: \n\n1. Sign in to My Account. \n2. Open the billing section. \n3. Review your recent bills and usage information. \n\n### **Managing your costs** \n\nTo avoid unexpected charges: \n\n- Check call rates before making international calls \n- Review your package regularly \n- Monitor your bills and usage ",{"id":18,"_uid":36,"theme":37,"title":38,"layout":39,"eyebrow":18,"component":40,"faq_items":260,"intro_text":18,"contact_text":18,"contact_image":270,"contact_title":18,"faq_categories":272,"contact_cta_link":273,"contact_cta_label":18,"show_contact_section":28},[261,264,267],{"_uid":43,"component":44,"faq_answer":262,"faq_question":263},"Yes. Calls to emergency services are free of charge. ","Are calls to emergency services free? ",{"_uid":48,"component":44,"faq_answer":265,"faq_question":266},"Current rates are available in My Account or on our pricing pages. ","How can I check international call rates? ",{"_uid":52,"component":44,"faq_answer":268,"faq_question":269},"Your call may not be included in your package allowance. ","Why have I been charged for a call? ",{"id":17,"alt":17,"name":18,"focus":17,"title":17,"source":17,"filename":18,"copyright":17,"fieldtype":19,"meta_data":271},{},[],{"id":18,"url":18,"linktype":25,"fieldtype":26,"cached_url":18},{"_uid":61,"title":18,"plugin":62,"og_image":18,"og_title":18,"description":275,"twitter_image":18,"twitter_title":18,"og_description":18,"twitter_description":18},"Learn how Hyperoptic calling charges work and what affects call costs. 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