Then just £27/m for 9 months. 24m plan. Selected locations only.
There's a reason we have more Trustpilot 5-stars than Sky, BT, & Virgin Media combined
Our network is 99.9% reliable full fibre, the UK's most reliable broadband tech
Depending on availability, if you find the same package for less elsewhere, we'll match it
In the unlikely event that things don't go to plan, we promise to make it right for you
Enter your postcode to see if Hyperoptic Full Fibre is available at your address. If it is, you can place your order online in just a few minutes. If we’re not there yet, you can register your interest and we’ll keep you updated when we’re coming to your area.
Unlike older broadband that relies on copper cables, Hyperoptic’s Full Fibre network uses fibre all the way to your home. That means faster speeds, a more reliable connection and consistent performance, even when everyone in the household is online at the same time.
Our Full Fibre broadband offers speeds of up to 1Gbps, making it ideal for streaming in 4K, online gaming, video calls and busy households with multiple connected devices. Whatever you do online, Hyperoptic is built to keep up.
Yes. Switching to Hyperoptic is simple, and we’ll guide you through every step. Depending on your current provider, we can even handle the switch for you, helping to minimise disruption and make getting connected as smooth as possible.
Yes. Every Hyperoptic broadband package comes with a Wi-Fi router included at no extra cost, so you’ll have everything you need to get online from day one.
Absolutely. If your needs change, you can easily upgrade to a faster broadband package. Whether you’ve added more devices, started working from home or simply want more speed, you can choose the package that’s right for you.
Yes. If you choose one of our home phone services, you can usually transfer your existing landline number to Hyperoptic. We’ll let you know what’s possible when you place your order and guide you through the process.
Customers choose Hyperoptic for our fast, reliable Full Fibre broadband, excellent customer service and straightforward pricing. Whether you’re streaming, gaming, working from home or simply browsing, you can enjoy a connection that’s built to keep up with modern life.
We’re dedicated to giving you the best experience possible and if we let you down, we always do our best to put things right.
Depending on when you joined Hyperoptic, you’ll either be covered by our Automatic Compensation Policy or our Make it Right Policy (please check your Contract Summary document - if this mentions Make it Right, it will apply to you. If not, the Automatic Compensation Policy applies). These both help keep you covered in case things don’t go to plan.
Here’s a summary of how our Make it Right compensation works (see our Make it Right Policy for the full terms and exclusions that apply):
Delayed activation (excluding One Touch Switch)
If, for some reason, we’re unable to get your broadband up and running on or by the Service Start Date set out in Contract Information document, we’ll give you a month of free service (unless Delayed Switch compensation applies - see below).
Service outages
If you lose service completely, please be sure to let us know as soon as you can. If you tell us outside our standard working hours of 9am to 5pm on a working day, we’ll treat you as having told us on the next working day.
Unless your service loss is due to planned work on our network that we told you about, we’ll compensate you with a bill credit for failing to get you back online within 1 working day of you reporting it to us, and for each further full day that your service loss continues. The bill credit amount for each day that this compensation applies is equal to the cost to you of one day of your Service.
Missed appointments
If our engineer doesn’t show up to your install or repair appointment within the time slot that we most recently agreed with you, we’ll give you a bill credit. For the period 1 April 2026 to 31 March 2027, the bill credit amount is £25.
Delayed Switch
If you’re moving to Hyperoptic under One Touch Switch, and we fail to complete your switch by the “Agreed Start Date” (as described in our Make it Right Policy), we’ll compensate you for missing that date and for each full day afterwards that your new Hyperoptic service remains inactive. For the period 1 April 2026 to 31 March 2027, you’ll receive a bill credit of £3.00 for each day that you’re entitled to this compensation (or, if your old service ended and you were left without service during the delayed One Touch Switch period, the bill credit is £6.46 for each day that the compensation applies).
Here’s a summary of how our Automatic Compensation works (see our Automatic Compensation Policy for the full terms and exclusions that apply):
Delayed activation (excluding One Touch Switch)
If we’re unable to get your service active on or by the Service Start Date set out in your Contract Information document, for the period 1 April 2026 to 31 March 2027, we’ll give you a £6.46 bill credit for the missed activation and an additional £6.46 bill credit for every further full day that you remain without our service, until we get you connected (unless Delayed Switch compensation applies - see below).
Service outages
If you lose service completely, please let us know as soon as you can. If you tell us outside our standard working hours of 9am to 5pm on a working day, we’ll treat you as having told us on the next working day.
Unless your service loss is due to planned work on our network that we told you about, we’ll compensate you with a bill credit for failing to get you back online within 2 working days of you reporting it to us, and for each further full day that your service loss continues. For the period 1 April 2026 to 31 March 2027, the daily bill credit amount is £10.34.
Missed appointments
If our engineer doesn’t show up to your install or repair appointment within the time slot that we most recently agreed with you, we’ll give you a bill credit. For the period 1 April 2026 to 31 March 2027, the bill credit amount is £32.31.
Delayed Switch
If you’re moving to Hyperoptic under One Touch Switch, and we fail to complete your switch by the “Agreed Start Date” (as described in our Automatic Compensation Policy), we’ll compensate you for missing that date and for each full day afterwards that your new Hyperoptic service remains inactive. For the period 1 April 2026 to 31 March 2027, you’ll receive a bill credit of £3.00 for each day that you’re entitled to this compensation (or if your old service ended and you were left without service during the delayed One Touch Switch period, the bill credit is £6.46 for each day that the compensation applies).
30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you’ve used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.
Up to £300 credit: Offer applies to 150Mb-1Gb packages on 24-month min. commitment only and will be in the form of a non-refundable bill credit and the amount will depend on the ‘early termination charge’ and the speed and price of the Hyperoptic package selected. Max. credit: £100 for 150Mb, £200 for 500Mb, £300 for 1Gb packages. Full terms apply (see: hyperoptic.com/switching-credits-resi-tcs). Average peak time speeds: 150Mb (159Mbps download/157Mbps upload), 500Mb (527Mbps download/523Mbps upload), 1Gb (900Mbps download/upload), when connecting only 1 device to the router (and that connection is wired).
We provide a minimum download speed that you can expect on a package, at any time of day, when connecting one device to the router (and that connection is wired). If the speed you receive is slower than it should be, please contact us, we’ll check the problem and try our best to fix in line with our Minimum Download Speed Guarantee.
Expected Wi-Fi speeds shown are derived from supplier testing data when connecting one device to the router over wi-fi, and can vary depending on distance from router, home environment and number of devices connected. Your speed will be shared between all the connected devices. For optimal experience, we recommend using a wired connection to the Hyperoptic router, choosing a higher speed or using a mesh system like Hyperoptic’s Total Wi-Fi.
Based on average service ‘uptime’ between January – July 2026
Applies to residential full fibre broadband or broadband & phone services available at your address, with the same/better specifications. Offer available at selected locations, to new customers only within first 30 days of service. Terms apply. See hyperoptic.com/legal/post/price-match-guarantee/
Reviews and data taken from Trustpilot website (Hyperoptic Full Fibre Broadband Reviews | Read Customer Service Reviews of hyperoptic.com) and correct as of 08/04/26.
Hyperoptic has been named Which? Great Value Provider: March 2026.
At Hyperoptic Health and safety is a priority. We aim for the highest standards of health, safety and wellbeing across our entire business, ensuring that everyone, employees, partners and communities are safe and well. We work with external auditors to achieve industry recognised accreditations such as Safe Contractor. This is a health and safety accreditation scheme that shows we meet the Safe Contractor Charter Standard. This means we also meet the Construction (Design and Management) regulations (CDM) stage 1 competence assessment core criteria.
