Hyperoptic home
Moving home
Moving home with Hyperoptic broadband
Whether you’re coming or going, we’re in your corner.
Moving out? Let’s stay together

Depending on our availability at your new place, keeping connected with Hyperoptic is super easy.

Heading to a different flat within the same building? We’ll simply move your service across (with or without an install). No charge.

Moving to a different building? We’ll just need to set you up with a new account, as if you’re a new customer. Fees may apply.

Earn rewards before you go

Let us know you’re moving home, and we’ll send you a little something to leave for the next occupant. Follow those instructions and you could bag a voucher worth up to £75 (and so could they). Nice.

Let us know you’re moving
Earn rewards before you go

Leaving Hyperoptic?

How should I leave things when I move out?

1

Let us know

My Plan in My Account and to let us know that you’re moving out (and when).

2

Keep an eye out

We’ll send you something to leave for the next occupant (so you can earn £££).

3

Leave your router

No need to return your router; simply leave it for the next occupant.

Moving into a Hyperoptic home?

If Hyperoptic is available at your new home, you’ve made a great choice!

Whether you need an install (don’t worry, they’re super quick and easy), or your new home is already connected (in which case, you can get online in minutes); getting Hyperoptic broadband set up in your new home is a doddle.

Online from move-in day

The sooner you get your broadband sorted, the sooner you can get online.
Order now and organise for your service to go live on a day that suits you.

Welcome home.

Any questions about moving home?
These are the most frequently asked
Find answers about moving your service, final bills and returning Hyperoptic equipment.
When will I receive my final bill?

After terminating your service, you will receive your final bill on your usual date in the following month. The charges will depend on the type of package and the date of termination.

If you are on a 12-month or 24-month minimum package and wish to leave before the commitment period has expired, service termination charges will apply (for each month remaining on your package, plus any outstanding charges). To check out our price book, please visit our Price Guide Book.

In line with our Terms of Service, we require 30 days’ notice of any cancellation, including for our monthly rolling packages. Please read our Terms of Service for full details.

What if I’ve moved into a home with a Hyperoptic socket already installed?

If you’ve moved into a home with a Hyperoptic socket already installed, and you’ve got a compatible router, simply order service and we should be able to activate you right away. Please select ‘Yes, I already have one’ when placing your order.

If you have a Hyperoptic socket already installed but no router, please select ‘No, I need Hyperoptic to send me one.’ when placing your order. We’ll send you one and it will be delivered within 48h. As long as you connect it within 24 hours of receiving it, your service should go live right away (or on your desired activation date/move in date, if you’ve chosen to delay it).

If I move house and can’t get Hyperoptic anymore, can I cancel my service?

Yes, you can. If we’re unable to provide services to your new premise, then unfortunately you’ll need to terminate with us. Please remember that, as per our standard terms, we require at least 30 days’ notice of termination and, depending on your agreement with us, you may also incur a Service Termination Fee.

The Service Termination Fee depends on the amount of time left on your minimum period. If you wish to end your agreement early, you will be subject to a cancellation fee. To check out our price book, please visit our Price Guide Book.

You may also wish to register interest for our services at your new address. The more demand we see for our service in a building, the faster we can move to install there – and you’ll also receive regular updates on our progress. You can register interest for your new address on our website.

Can I move my Hyperoptic service with me when I move out?

If you are moving within the same building, moving your Hyperoptic service is free of charge and can be done quickly. Depending on whether an installation appointment is needed, service at your new premise can be activated either right away or after the installation of our equipment is done.
If you are moving to a new building, we can continue to provide our services if they are available at the premises. Provision of our services to you at your new home will usually be handled as if you are a new customer.

If we do not currently provide our service to your new address, you may also wish to register your interest via our website. The more demand we see for our service in a building, the faster we can move to install there – and you’ll also receive regular updates on our progress.

Please get in touch with the Customer Service team if you have any questions.