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Switch to Hyperoptic Full Fibre Broadband

Step by step guides to switching from BT, Virgin, TalkTalk and Sky

Switch to Hyperoptic Full Fibre Broadband

Step by step guides to switching from BT, Virgin, TalkTalk and Sky

hyperoptic broadband banner

How to switch Broadband Providers

Switch Now for 9 months free service while your contract ends.

With Switch Now, Hyperoptic will give you up to 9 months service, free of Package Charge, so you can try our Full Fibre out for free alongside your existing connection, while your current contract ends.

One Touch Switch is a new process that will make switching broadband providers easier than ever. It will be available across the UK broadband industry in September 2024.

switch broadband provider switch broadband provider

Super simple broadband provider switching

See for yourself why Hyperoptic’s service leaves others in the dust.

01

Check your postcode

See if we’re available at your property

02

Pick your package

Speeds & plans to suit every need & budget

03

Get connected

Installs take just 1 hour & can be booked for the next day

Find our guides to switching Broadband Providers

Not sure when your contract ends or what to do? Check our step by step guides on how to switch from each provider below.

Why switch to a Hyperoptic Broadband Package?

Better broadband for your buck? It’s a no brainer.

hyperfast broadband

Hyperfast

Our iconic 1Gb package is over 48x faster than the UK’s average upload

no price hikes

No sneaky fees

We don’t raise prices during commitment periods

non exclusivity

Unlimited data

Stream, browse, download and game to your heart’s content

flexible icon

Stay flexible

You can sign up for 24 months, a year, or roll monthly, whatever suits you

symetrical speed icon

Symmetrical speeds

You can upload just as fast as you download on our 150Mbps+ packages

price match

Price match

If you can find the same package for less elsewhere, we’ll match it

Still in contract?

Take a look at our Switch Now offer, where you can pick your speed and order any 24-month residential package, and we can arrange for your service to go live, alongside your existing connection.

You won’t pay any Package Charge for your Hyperoptic service for up to 9 months while the minimum commitment period for your current broadband contract comes to an end. Our Switch Now T&Cs apply.

still in contract still in contract

Installing Hyperoptic

Once you’ve placed your order, and if you need an install, you can book an install slot online at a time and date that suits you – including the next day and Saturdays.

Installs take just 1 hour. Our engineer will make sure you’re up and running and will clean up before they leave.

Installing Hyperoptic Installing Hyperoptic

Get online today

It’s not just our broadband that’s fast. If you’ve already got a Hyperoptic wall socket and a router, you could be online in as little as 15 minutes.

No install, no waiting, no worries.

Get online today Get online today

Not ready to switch?

Try us out and, if you’re not sold within 30 days, you can leave with no exit fees – and no hard feelings.

We come highly recommended

Our customers are 4 times more likely to recommend us than our big competition*

*based on 1. the fixed broadband provider net promoter scores (“NPS”) for BT, EE, Plusnet, Sky, TalkTalk and Virgin Media (Hyperoptic’s “big competition”), as a combined average, set out in Ofcom’s Customer Satisfaction Tracker 2021 and 2. Hyperoptic’s NPS score using our own internal recommendation survey (with data from 1.01.21 to 31.12.21), prepared using the same methodology as the NPS scores in Ofcom’s Customer Satisfaction Tracker 2021. NPS scores in Ofcom’s Customer Satisfaction Tracker 2019.

5 star trustpilot 5 star trustpilot

Refreshingly good customer service

Our customer service team has been named ‘Best Customer Service’ by the Internet Service Providers’ Association (and those guys are kind of a big deal).

We’ve also got literally thousands of 5-star reviews on Trustpilot, where we’re rated ‘Excellent’. How does your current provider compare?

support you can count on support you can count on

Most popular FAQs

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Switch now – it really is that easy

Switch Now: Free period depends on how long is left of your minimum commitment period with your current broadband provider, up to 9 months – see Clause 6 of our Switch Now T&Cs. No other Hyperoptic offer or promotional pricing can be used in connection with this Promotion. 24-month minimum Hyperoptic commitment applies. Broadband Only monthly pricing following free period is currently: £22 (50Mb), £29 (150Mb), £35 (500Mb), £40 (1Gb). Exclusions and terms apply. See hyperoptic.com/switchnow for full details.

48x faster: The UK’s median average broadband upload speed (taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period March 2023) is 18.4Mbps, compared to Hyperoptic’s top median average upload speed of 900Mbps which is achieved through a wired connection on our 1Gb package.

Price match guarantee: Applies to residential full fibre broadband or broadband & phone services available at your address, with the same/better specifications. Offer available to new customers only within first 30 days of service. Terms apply. See hyperoptic.com/legal/post/price-match-guarantee/

30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you’ve used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Broadband virgin on the ridiculous: based on Ofcom’s most recent report (published Jan 2024) on complaints about UK broadband services in which Virgin Media was the most complained-about broadband provider.
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.

Trustpilot: Reviews and data taken from Trustpilot website and correct as of 10/04/24.