Am I #FreeToSwitch?If the price of your broadband is going up above inflation, |
Am I #FreeToSwitch?If the price of your broadband is going up above inflation, |
With everything going up, we’re all searching for the best deal. Broadband is a life essential – and many deals lock you in for a year or more. It’s a big decision for the household budget. So, how do you choose the best one?
We asked six ordinary consumers to rate the best broadband deals (as of November/December 2022). But did any of them spot the hidden price rises…?
are getting away with putting up prices in the middle of your contract. Why? Sneaky small print lets them bake in price rises every single year.
And if you’re stuck in a contract, there’s nothing you can do about it. Bet you didn’t know that when you signed up.
broadband customers are once again facing new increases: this time up to 14% ⁴
For nothing extra in return.
So, we’re fighting for a simple principle: the price you signed up for should be the price you pay.
Just transparency and fairness. Because a deal’s a deal.
And if a broadband provider decides to put up bills in the middle of your contract, you should be free to switch, penalty-free.
We’re campaigning for government and Ofcom to change the rules, end the unfairness and put customers back in control.
Price rises in small print are catching out broadband customers. Hyperoptic has written to the head of Ofcom calling on the telecoms regulator to investigate above-inflation mid-contract price rises in the industry.
In a letter to Dame Melanie Dawes, Hyperoptic said it was “extremely concerned” at the scale of the practice and added that the lack of consumer awareness “alarms us”.
Ofcom and CAP conducting investigation into whether telecoms companies are misleading consumers about inflation-busting bill increases when promoting deals in their marketing campaigns
UK advertising watchdog launches an investigation into whether telecoms companies are misleading consumers about inflation-busting bill increases when promoting deals in their marketing campaigns.
The companies make billions of poundsannually from price rises to mobile and broadband bills midway through contract periods – adding to biggest cost of living squeeze facing households in generations.