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How to switch broadband providersStep by step guides to switching from BT, Virgin, TalkTalk and Sky |
How to switch broadband providersStep by step guides to switching from BT, Virgin, TalkTalk and Sky |
Switch Broadband Provider
It’s super easy to switch broadband provider to Hyperoptic – even if you’re still in contract.
With Switch Now, Hyperoptic will give you up to 9 months service, free of Package Charge, so you can try our Full Fibre out for free alongside your existing connection, while your current contract ends.
01
Check your postcode
See if we’re available at your property
02
Pick your package
Speeds & plans to suit every need & budget
03
Get connected
Installs take just 1 hour & can be booked for the next day
Reasons to switch
Better broadband for your buck? It’s a no brainer.
Hyperfast
Our iconic 1Gb package is over 48x faster than the UK’s average upload
No sneaky fees
We don’t raise prices during commitment periods
Unlimited data
Stream, browse, download and game to your heart’s content
Stay flexible
You can sign up for 24 months, a year, or roll monthly, whatever suits you
Symmetrical speeds
You can upload just as fast as you download on our 150Mbps+ packages
Hyperfast
Our iconic 1Gb package is over 48x faster than the UK’s average upload
No sneaky fees
We don’t raise prices during commitment periods
Unlimited data
Stream, browse, download and game to your heart’s content
Stay flexible
You can sign up for 24 months, a year, or roll monthly, whatever suits you
Symmetrical speeds
You can upload just as fast as you download on our 150Mbps+ packages
Still in contract?
Take a look at our Switch Now offer, where you can pick your speed and order any 24-month residential package, and we can arrange for your service to go live, alongside your existing connection.
You won’t pay any Package Charge for your Hyperoptic service for up to 9 months while the minimum commitment period for your current broadband contract comes to an end. Our Switch Now T&Cs apply.
Step by step switching guides
Not sure when your contract ends or what to do? Check our step by step guides on how to switch from each provider below.
Installing Hyperoptic
Once you’ve placed your order, and if you need an install, you can book an install slot online at a time and date that suits you – including the next day and Saturdays.
Installs take just 1 hour. Our engineer will make sure you’re up and running and will clean up before they leave.
Not ready to switch?
Try us out and, if you’re not sold within 30 days, you can leave with no exit fees – and no hard feelings.
We come highly recommended
Our customers are 4 times more likely to recommend us than our big competition*
*based on 1. the fixed broadband provider net promoter scores (“NPS”) for BT, EE, Plusnet, Sky, TalkTalk and Virgin Media (Hyperoptic’s “big competition”), as a combined average, set out in Ofcom’s Customer Satisfaction Tracker 2021 and 2. Hyperoptic’s NPS score using our own internal recommendation survey (with data from 1.01.21 to 31.12.21), prepared using the same methodology as the NPS scores in Ofcom’s Customer Satisfaction Tracker 2021. NPS scores in Ofcom’s Customer Satisfaction Tracker 2019.
Refreshingly good customer service
Our customer service team has been named ‘Best Customer Service’ by the Internet Service Providers’ Association (and those guys are kind of a big deal).
We’ve also got literally thousands of 5-star reviews on Trustpilot, where we’re rated ‘Excellent’. How does your current provider compare?
Most popular FAQs
So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
Switch now – it really is that easy
Switch Now: Free period depends on how long is left of your minimum commitment period with your current broadband provider, up to 9 months – see Clause 6 of our Switch Now T&Cs. No other Hyperoptic offer or promotional pricing can be used in connection with this Promotion. 24-month minimum Hyperoptic commitment applies. Broadband Only monthly pricing following free period is currently: £22 (50Mb), £29 (150Mb), £35 (500Mb), £40 (1Gb). Broadband Only monthly pricing from month 25 is currently: £30 (50Mb), £40 (150Mb), £50 (500Mb), £60 (1Gb). Exclusions and terms apply. See hyperoptic.com/switchnow for full details.
48x faster: The UK’s median average broadband upload speed (taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period March 2023) is 18.4Mbps, compared to Hyperoptic’s top median average upload speed of 900Mbps which is achieved through a wired connection on our 1Gb package.
Price match guarantee: Applies to residential full fibre broadband or broadband & phone services available at your address, with the same/better specifications. Offer available to new customers only within first 30 days of service. Terms apply. See hyperoptic.com/legal/post/price-match-guarantee/
30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you’ve used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Broadband virgin on the ridiculous: based on Ofcom’s most recent report (published Jan 2024) on complaints about UK broadband services in which Virgin Media was the most complained-about broadband provider.
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.
Trustpilot: Reviews and data taken from Trustpilot website and correct as of 10/04/24.
48x faster: The UK’s median average broadband upload speed (taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period March 2023) is 18.4Mbps, compared to Hyperoptic’s top median average upload speed of 900Mbps which is achieved through a wired connection on our 1Gb package.
Price match guarantee: Applies to residential full fibre broadband or broadband & phone services available at your address, with the same/better specifications. Offer available to new customers only within first 30 days of service. Terms apply. See hyperoptic.com/legal/post/price-match-guarantee/
30-days to decide: Compared with the minimum 14-day cooling off cancellation period offered by many providers, Hyperoptic allows you to cancel at any time up to the 30th day your Hyperoptic service is first active without incurring any charges except in relation to any of our services you’ve used before you cancel. See Clause 7.7: hyperoptic.com/legal/post/terms-of-service/
Broadband virgin on the ridiculous: based on Ofcom’s most recent report (published Jan 2024) on complaints about UK broadband services in which Virgin Media was the most complained-about broadband provider.
Subject to availability of Hyperoptic’s network (currently available in 64 UK towns and cities). Terms apply.
Trustpilot: Reviews and data taken from Trustpilot website and correct as of 10/04/24.
