Overview
If your service isn’t working as expected, check whether there’s a known issue affecting your area before troubleshooting your equipment.
Check for known issues
Sign in to My Account to view:
- Planned maintenance
- Service interruptions
- Estimated resolution updates
Planned maintenance
Occasionally, we carry out work to improve our network.
We’ll notify you in advance whenever possible if planned maintenance is expected to affect your service.
Unplanned outages
Unexpected outages can occur due to factors outside our control.
Our teams work to restore services as quickly as possible.
Stay informed
Ensure your contact details are up to date so you can receive important service notifications.
You can check My Account or review any recent service notifications.
Resolution times vary depending on the nature of the issue.
If a known issue is already listed, there’s no need to contact support unless you have additional concerns.