Help & Advice | Hyperoptic | Hyperoptic

Help centre

How can we help?

Search for help with broadband, billing, Wi-Fi, your account or setup.

Fix or check your broadband

Run a quick check or get step-by-step help.

Check network statusLog in to see service updates for your address.
Log in and check
Run a speed testCheck your current broadband speed.
Start speed test
Troubleshoot a problemGet help with connection, Wi-Fi or service issues.
Start troubleshooting

Browse help topics

Find help by topic.

New customersCheck availability, register interest, book installation, activate your service
BillingUnderstand your bill, how to make a payment, change payment detail
My AccountLog in, manage your details, check your contract, update preferences
Internet and Wi-FiFix connection issues, improve speed, set up Wi-Fi, manage your router
Existing customersMove home, switch provider, cancel your service, return equipment
Phone serviceSet up your phone, keep your number, check call charges, manage voicemail

Guides

Broadband guides

Step-by-step help for setup, Wi-Fi, routers and switching.

Set up your Hyperhub router

Choose your router model and follow the right setup steps.

Switch to Hyperoptic

Choose your current provider and see the right steps to switch.

Change your Wi-Fi details

Choose your router and update your Wi-Fi name and password.

Set up Total Wi-Fi

Get your Minihub connected and improve coverage around your home.

Still need help?

See the ways you can get in touch with us.