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My account

How can we help?

How can we help?

Checking your service status

Did you know that you can check the status of your connection in real time, as well as if there’s any planned maintenance work coming up, in My Account?

Most popular FAQs

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Contact our support team via one of the methods below

Raise a support request via My Account
Our support team
Home – 0333 332 1111
Business – 0203 318 8216

Contact our sales team via one of the methods below

Contact our Residential Telesales
Available Monday to Saturday 8am-9pm and 9am-9pm on Sunday
Contact our Business Sales team
Available Monday to Friday 9am-5pm

Latest Reviews

We have more 5-star Trustpilot ratings than Sky,
BT and Virgin combined⁴

Based on 20904 reviews