Overview

Ready to move from TalkTalk to Hyperoptic? Here’s what you need to know.

Thanks to One Touch Switch, changing broadband provider is easier than ever. In most cases, Hyperoptic will manage the switching process for you, so you won’t need to contact your existing provider yourself.

Before you switch

• Check Hyperoptic is available at your address.
• Check whether you’re still within your TalkTalk minimum contract.
• Decide whether you want broadband only or broadband and phone.
• Decide whether you want to keep your existing landline number.
• Choose when you’d like your new service to go live.

Steps

Step 1: Check Hyperoptic is available

Enter your postcode to see whether Hyperoptic is available at your address. If your property is already connected, you may be able to activate your service without an engineer visit.

Step 2: Choose your Hyperoptic package

Select the broadband speed and contract that best suits your home. You can also add services such as Total Wi-Fi and Home Phone where available.

Step 3: Tell us you’re switching

During your order we’ll ask for details of your existing TalkTalk service. Where One Touch Switch applies, we’ll arrange the switch on your behalf.

Step 4: Choose your go-live date

Select an activation or installation date that works for you. If your property needs installing, you’ll be able to choose an engineer appointment.

Step 5: Installation or activation

If your home already has a Hyperoptic connection, your service may be activated remotely. Otherwise we’ll arrange an engineer visit, which typically takes around one hour.

Step 6: After your switch

Once your Hyperoptic service is live, your TalkTalk broadband service will end as part of the switching process where applicable. Your previous provider will then send your final bill.

If you’re still in contract with TalkTalk

Depending on your circumstances, you may be eligible for up to £300 switching credit to help with early termination charges. Eligibility and terms apply.

Need help switching?

Our team can help you check availability, choose the right package, explain the switching process and answer any questions before you place your order.