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Hyperoptic’s Fair Fibre PlanHigh-quality broadband for those on Universal Credit or benefits |
Hyperoptic’s Fair Fibre PlanHigh-quality broadband for those on Universal Credit or benefits |
What is Hyperoptic’s Fair Fibre Plan?
We think high-quality broadband is for everyone – so we make our full fibre even more affordable for low-income families on Universal Credit or claiming other qualifying benefits.
We offer discounted prices for those who need it most, without compromising on quality. All the good stuff, just even better value.
All of our plans are full fibre and come with unlimited data
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Can I get Hyperoptic’s Fair Fibre Plan?
Our Fair Fibre Plan is available to new and existing customers. If you’re receiving any of the following benefits, please give us a call on 0203 318 3209 to check your eligibility:
– Attendance Allowance
– Care Leavers’ Support
– Housing Benefit
– Personal Independence Payment
If you’re new to Hyperoptic and receiving any of the following benefits, you can also use our online eligibility checker below:
– Income-based Employment and Support Allowance (ESA)
– Income-based Jobseekers Allowance (JSA)
– Income Support
– Pension Credit
– Universal Credit
Check whether you’re eligible.
First, let’s see if Hyperoptic is available at your property.
Good news! Hyperoptic is available at your address. Next, let’s check if you’re eligible for our Fair Fibre Plan.
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Availability
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Eligibility
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Deals
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Sorry, Hyperoptic isn’t available at this address.
But never say never! Register your interest and we’ll let you know if service becomes available.
Checking…
Please bear with us while we check your eligibility
Sorry, you’re not currently eligible for our Fair Fibre Plan.
To see what other fantastic deals we have available, click below.
How Fair Fibre Plan could help you
Hyperoptic’s Fair Fibre Plan is our fantastic value tariff – offering totally flexible, discounted broadband for low-income families on Universal Credit or those on benefits.
Affordable
Monthly discounts on our full price broadband – from just £15 a month!
Fast
A choice between 50Mb or 150Mb speeds to suit your needs
Flexible
Monthly rolling – cancel anytime, with absolutely no exit fees
No stress
Free installation and activation, and utterly unlimited data
Phone service
Totally optional & includes free evening & weekend landline calls
Here for you
Excellent Trustpilot rating, with support available 24/7
Affordable
Monthly discounts on our full price broadband – from just £15 a month!
Fast
A choice between 50Mb or 150Mb speeds to suit your needs
Flexible
Monthly rolling – cancel anytime, with absolutely no exit fees
No stress
Free installation and activation, and utterly unlimited data
Phone service
Totally optional & includes free evening & weekend landline calls
Here for you
Excellent Trustpilot rating, with support available 24/7
“Helped me when struggling to pay my bill and moved me to the brill benefits reduced package. Will help me out so much, am very grateful”
Michelle, Trustpilot
Most popular FAQs
So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
Award-winning broadband
Including Broadband Provider of the Year, as voted for by 20,000 customers!
Broadband Provider of the Year 2023 Uswitch Telecoms Awards
Fair Terms Gold award
Choose Broadband Awards 2023
Best Consumer ISP (+100k customers)
2022 ISPA Awards
Digital Inclusion Gold award
Choose Broadband Awards 2022
Broadband Provider of the Year 2021
Connected Britain Awards
Best for Inclusion
Winner 2021 Choose Broadband Awards
Fastest Ultrafast Broadband Provider (Downloading) 2020
Broadband Genie
Fastest Ultrafast Broadband Provider (Uploading) 2020
Broadband Genie
The Service Award
2020 Simples Awards
The Innovation Award
2020 Simples Awards
Hyperoptic’s Fair Fibre Plan Terms
The Plan works like this – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the pricing information on the Website at https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf (as described in our FAQ), can order a Hyperoptic package under the Plan and that account holder must be the current named recipient of one (or more) of the benefit(s) set out in List A and/or List B below.
List A
Income-based Employment and Support Allowance (ESA)
Income-based Jobseekers Allowance (JSA)
Income Support
Pension Credit
Universal Credit
List B
Attendance Allowance
Care Leavers’ Support
Housing Benefit
Personal Independence Payment
How to apply
1. Contact us: To apply for the Plan (and order a package under it), you can either:
– apply via online, via our Fair Fibre Plan webpage, if you’re new to Hyperoptic and receiving a “List A” benefit; or
– contact us in one of the following ways:
2. Checking your eligibility: After confirming that our service is available at your home, if you’re currently receiving:
(i) a “List A” benefit, we’ll ask your permission to check this directly with the Department of Work and Pensions (“DWP”), by sharing with them your name, date of birth, postcode and the name of the “List A” benefit you’re receiving;
(ii) a “List B” benefit (but no “List A” benefit), we’ll ask you to provide us with evidence of at least one “List B” benefit that you’re currently receiving.
3. Ordering your new package: Once we’re satisfied that you’re eligible for the Plan, we’ll let you know – you can then order your new package under the Plan. When your order is complete, we’ll email you an order confirmation.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee.
4. Changing package in the future: You can change from one package under the Plan to another (if you do this we’ll need to see that you remain eligible for the Plan at that time by carrying out the checks set out in 2(i) or 2(ii), as applicable), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
5. Other: You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network.
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
Conditions
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the benefits set out under List A or List B above.
Where we ask the DWP to confirm that you’re receiving a “List A” benefit, your eligibility for the Plan depends on their confirmation. If you provide us with evidence to show that you’re currently receiving a “List B” benefit, Hyperoptic alone will decide if that evidence is acceptable to show your eligibility for the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0203 318 3209 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.
The Plan works like this – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the pricing information on the Website at https://www.hyperoptic.com/broadband/home/price-plans/social-tariff-broadband/. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf (as described in our FAQ), can order a Hyperoptic package under the Plan and that account holder must be the current named recipient of one (or more) of the benefit(s) set out in List A and/or List B below.
List A
Income-based Employment and Support Allowance (ESA)
Income-based Jobseekers Allowance (JSA)
Income Support
Pension Credit
Universal Credit
List B
Attendance Allowance
Care Leavers’ Support
Housing Benefit
Personal Independence Payment
How to apply
1. Contact us: To apply for the Plan (and order a package under it), you can either:
– apply via online, via our Fair Fibre Plan webpage, if you’re new to Hyperoptic and receiving a “List A” benefit; or
– contact us in one of the following ways:
- Email us at support@hyperoptic.com
- Give us a call on 0203 318 3209
- Raise a ticket in your My Account,
2. Checking your eligibility: After confirming that our service is available at your home, if you’re currently receiving:
(i) a “List A” benefit, we’ll ask your permission to check this directly with the Department of Work and Pensions (“DWP”), by sharing with them your name, date of birth, postcode and the name of the “List A” benefit you’re receiving;
(ii) a “List B” benefit (but no “List A” benefit), we’ll ask you to provide us with evidence of at least one “List B” benefit that you’re currently receiving.
3. Ordering your new package: Once we’re satisfied that you’re eligible for the Plan, we’ll let you know – you can then order your new package under the Plan. When your order is complete, we’ll email you an order confirmation.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee.
4. Changing package in the future: You can change from one package under the Plan to another (if you do this we’ll need to see that you remain eligible for the Plan at that time by carrying out the checks set out in 2(i) or 2(ii), as applicable), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
5. Other: You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network.
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
Conditions
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the benefits set out under List A or List B above.
Where we ask the DWP to confirm that you’re receiving a “List A” benefit, your eligibility for the Plan depends on their confirmation. If you provide us with evidence to show that you’re currently receiving a “List B” benefit, Hyperoptic alone will decide if that evidence is acceptable to show your eligibility for the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0203 318 3209 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.
