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My accountOur great value social tariff broadband
We think high-quality broadband is for everyone – so we make our full fibre even more affordable for low-income families on Universal Credit or those claiming benefits.
We offer discounted prices for those who need it most, without compromising on quality.
All the good stuff, just even better value.
What is Hyperoptic’s Fair Fibre Plan®?
Hyperoptic’s Fair Fibre Plan is our fantastic value tariff – offering totally flexible, discounted broadband for low-income families on Universal Credit or those on benefits.
Affordable
Monthly discounts on our full price broadband – from just £15 a month!
Fast
A choice between 50Mb or 150Mb speeds to suit your needs
Flexible
Monthly rolling – cancel anytime, with absolutely no exit fees
No stress
Free installation and activation, and utterly unlimited data
Phone service
Totally optional & includes free evening & weekend landline calls
Here for you
Excellent Trustpilot rating, with support available 24/7
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Can I get Hyperoptic’s Fair Fibre Plan®?
Our Fair Fibre Plan is available to new and existing customers, who are receiving any of the below benefits.
– Income Support
– Pension Credit
– Income-related Job Seekers Allowance (JSA)
– Housing Benefit
– Personal Independence Payment
– Attendance Allowance
– Universal Credit
– Care Leavers support
– Income-related Employment and Support Allowance (ESA)
“Helped me when struggling to pay my bill and moved me to the brill benefits reduced package. Will help me out so much, am very grateful”
Michelle, Trustpilot
How to get Hyperoptic’s Fair Fibre Plan
1
Check your postcode
See if we’re available at your property
2
Contact us to order
Give us a ring or send us an email
3
Share a few details
We’ll run a quick eligibility check
4
Book your install
If you need one (they’re free!)
Call 0203 318 3209 or email support@hyperoptic.com to get
Hyperoptic’s Fair Fibre Plan today
Most popular FAQs
Award-winning broadband
And we’ve recently been named ‘Best for Inclusion’
Best Consumer ISP (+100k customers)
2022 ISPA Awards
Digital Inclusion Gold award
Choose Broadband Awards 2022
Broadband Provider of the Year 2021
Connected Britain Awards
Best for Inclusion
Winner 2021 Choose Broadband Awards
Fastest Ultrafast Broadband Provider (Downloading) 2020
Broadband Genie
Fastest Ultrafast Broadband Provider (Uploading) 2020
Broadband Genie
The Service Award
2020 Simples Awards
The Innovation Award
2020 Simples Awards
Best Business ISP
2019 ISPAs
Best Customer Service
2019 ISPAs
Terms
There’s nothing basic about the Plan – if we accept that you qualify for it, you can choose either our 50Mb or our 150Mb fibre broadband “Monthly Rolling” package, with or without a Hyperoptic phone service and you’ll pay a discounted monthly package charge, as set out in the table above. Our “Monthly Rolling” packages have no minimum commitment period – you can end them on 30 days’ notice.
As long as you’re eligible (see “Conditions” below), the Plan is open to both new (not yet signed up) and existing Hyperoptic customers. Only the Hyperoptic account holder, or someone nominated to manage the account on their behalf, can order a Hyperoptic package under the Plan and that account holder must be the current named recipient on the evidence you provide us of the relevant benefit(s) set out in “Conditions” below.
To apply for the Plan (and order a package under it), please contact us in one of the following ways:
• Email us at support@hyperoptic.com
• Give us a call on 0203 318 3209
• Chat with us via our website
• Raise a ticket in your My Account,
mentioning “Hyperoptic’s Fair Fibre Plan”. You’ll then be asked to choose your package details and provide us with evidence that you’re currently receiving at least one of the benefits set out under “Conditions” below. Once we’ve checked your evidence to confirm your eligibility and are satisfied with it, we’ll set you up with your new package under the Plan and email you with an order confirmation to let you know as soon as this is done.
If you’re a new Hyperoptic customer who needs some basic installation work carried out at your property in order to receive our service, we’ll let you know how to arrange this and won’t charge you anything for it. If you’re already a Hyperoptic customer and are within a minimum commitment period for your current package, once we’ve confirmed your eligibility, we’ll move you to your chosen package under the Plan, without charging you a Service Termination Fee. You can change from one package under the Plan to another (if you do this you may be required to provide us with further proof which satisfies us of your eligibility for the Plan at that time), or from a package under the Plan to another Hyperoptic package not within the Plan, in each case on 30 days’ notice.
You cannot use any other Hyperoptic offer or promotional pricing in connection with any package/service you order under the Plan and the Plan will only be available to you while you remain eligible for it under the “Conditions” below.
Hyperoptic’s services, under this offer or otherwise, are only available at premises which are already covered by our network (you can check here to see if your home is within our network – www.hyperoptic.com/map/).
Hyperoptic’s Residential Customer Terms of Service will apply to any Hyperoptic service ordered under the Plan.
Conditions
In order to qualify for the Plan, you must be (and remain) eligible for, and in receipt of, at least one of the following benefits: Income Support, Pension Credit, Income-related Job Seekers Allowance (JSA), Housing Benefit, Personal Independence Payment, Attendance Allowance, Universal Credit, Care Leavers support or Income-related Employment and Support Allowance (EAS) and you must provide us with written proof that you’re currently receiving it/them.
It is Hyperoptic’s sole decision as to whether or not the proof you provide is acceptable for the purposes of the Plan.
If things change and you’re no longer receiving any of the benefits mentioned above, you must get in touch to tell us as soon as possible (using any of the Hyperoptic contact details set out in “Terms” above). We can end your package under the Plan on 30 days’ notice if you’re no longer eligible for it but we’ll always review your position before we do this and let you know your options at that time.
Contact us on 0203 318 3209 if you’d like more information about the Plan.
Please visit www.hyperoptic.com for full Terms of Service and standard Charges & Fees.
