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WORKING AT HYPEROPTIC

Delivering hyperfast broadband across the UK

WORKING AT HYPEROPTIC

Delivering hyperfast broadband across the UK

Making the fibre magic happen

We’re Hyperoptic, and we’re building the hyperfast full fibre broadband network Britain deserves.

From our skilled engineers, to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen.

We have the ambition, the tenacity and the talent to keep leading the way for others to follow. Do you want in?

Going beyond the expected

Whatever we’re doing – whether we’re liaising with property professionals, delivering our network, or installing in a customer’s home, going beyond the expected is the benchmark for everything we do.

How we work is shaped by our three culture principles:

Work smarter, together

Being agile and responding with the speed our business and our customers demand – without compromising on quality.

Stay focused

Performing at our best to ensure we are focused on hitting targets and goals together.

Strive for excellence

Paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.

Our teams

Our teams are located across the UK and Belgrade, Serbia and include:

ISP

From customer support, to creating and marketing our innovative products, our ISP team are powering our growth across the UK.

Infrastructure

From laying fibre in the ground to connecting customers at home, our installation and engineering teams are out bringing hyperfast broadband to life.

Strategy

Building a brand-new broadband network needs a strategy, and that’s what our Strategy team are masters of – from project management, to data and analysis.

Head Office

Going beyond the expected requires a lot of co-ordination behind the scenes, and our head office team manage everything from busy schedules to facilities across our Belgrade and UK offices.

Hyperzones

Our Hyperzones team are taking strategic network delivery to a new level – making hyperfast broadband available to more properties nationwide.

Business Development

Our dedicated team of experts partner with property professionals and government bodies throughout the UK to upgrade building connectivity to our hyperfast service.

Finance & Risk

From regulatory affairs to procurement and everything in between, our Finance & Risk team are busy ensuring we’re all working safely…and to budget!

Technology & Innovation

Keeping us at the forefront of innovation, our technology team deliver our network, telco and IT infrastructure – and our vision for the future.

People Team

From recruiting the best talent in the country, to training and career development, our People Team are the shapers of the Hyperoptic experience

Life at Hyperoptic


Here’s just some of what you can expect from working at Hyperoptic:

Growth & Career Pathways

We value investing in our people and creating clear career pathways, and in 2020, 25% of our vacancies were internally hired.

All new engineers receive comprehensive and hands-on training from our award-winning People Development team.

All employees also have access to our eLearning platform HyperLearn, populated with bespoke courses and content from LinkedIn Learning.

Benefits & Recognition

We have a varied and growing range of benefits across our UK and Serbian teams, including:

• 25 days annual leave
• A day off for your birthday
• a generous bonus scheme
• enhanced maternity and paternity
• regular wellness initiatives
• Our HyperHeroes and HyperTeam recognition scheme, celebrating employees who demonstrate a consistent commitment to our principles and values.

And more!

Here’s what some of our team have to say…

A typical day in Customer Support

“There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online, to helping each other out, or collaborating on ideas and development plans. We bring our best selves to work every day and strive to always build each other up – and there’s also a lot of laughter (and snacks!).”

Katarina, Customer Service Team

Making a difference for the future

“Everyone here is a trend-setter, or an innovator-to-be, no matter what your team or your role is. The main strength of Hyperoptic is its people, they bring in their passion, intelligence, and innovative thinking to generate solutions for our customers and create a legacy for our future generations.”


Danish, Engineering

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