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My accountMaking the fibre magic happen
We’re Hyperoptic, and we’re building the hyperfast full fibre broadband network Britain deserves.
From our skilled engineers, to our award-winning customer service agents, everyone has an important role to play in making the fibre magic happen.
We have the ambition, the tenacity and the talent to keep leading the way for others to follow. Do you want in?
Going beyond the expected
Whatever we’re doing – whether we’re liaising with property professionals, delivering our network, or installing in a customer’s home, going beyond the expected is the benchmark for everything we do.
How we work is shaped by our three culture principles:
Work smarter, together
Being agile and responding with the speed our business and our customers demand – without compromising on quality.
Stay focused
Performing at our best to ensure we are focused on hitting targets and goals together.
Strive for excellence
Paying attention to the detail, constantly seeking to stretch ourselves and find better ways of doing things.
Our teams
Our teams are located across the UK and Belgrade, Serbia and include:
ISP
From customer support, to creating and marketing our innovative products, our ISP team are powering our growth across the UK.
Infrastructure
From laying fibre in the ground to connecting customers at home, our installation and engineering teams are out bringing hyperfast broadband to life.
Strategy
Building a brand-new broadband network needs a strategy, and that’s what our Strategy team are masters of – from project management, to data and analysis.
Head Office
Going beyond the expected requires a lot of co-ordination behind the scenes, and our head office team manage everything from busy schedules to facilities across our Belgrade and UK offices.
Transformation and Major Products
Our Hyperzones team are taking strategic network delivery to a new level – making hyperfast broadband available to more properties nationwide.
Business Development
Our dedicated team of experts partner with property professionals and government bodies throughout the UK to upgrade building connectivity to our hyperfast service.
Finance & Risk
From regulatory affairs to procurement and everything in between, our Finance & Risk team are busy ensuring we’re all working safely…and to budget!
Technology & Innovation
Keeping us at the forefront of innovation, our technology team deliver our network, telco and IT infrastructure – and our vision for the future.
People Team
From recruiting the best talent in the country, to training and career development, our People Team are the shapers of the Hyperoptic experience
Life at Hyperoptic
Here’s just some of what you can expect from working at Hyperoptic:
Growth & Career Pathways
We value investing in our people and creating clear career pathways, and in 2020, 25% of our vacancies were internally hired.
All new engineers receive comprehensive and hands-on training from our award-winning People Development team.
All employees also have access to our eLearning platform HyperLearn, populated with bespoke courses and content from LinkedIn Learning.
Benefits across our UK team
• Competitive salary plus bonus
• 25 days’ paid holiday increasing each year
• Extra days off for your birthday, moving home or wedding/civil partnership
• Private medical insurance
• Life assurance
• Retail offers — discounts from hundreds of recognisable brands
• Cycle-to-work scheme
• Free Hyperoptic broadband if you live in a Hyperoptic area
• Enhanced pay for new parents
Here’s what some of our team have to say…
A typical day in Customer Support
“There is never a dull moment in customer support! A typical day involves lots of multitasking: from assisting our customers over the phone or online, to helping each other out, or collaborating on ideas and development plans. We bring our best selves to work every day and strive to always build each other up – and there’s also a lot of laughter (and snacks!).”
Katarina, Customer Service Team
Making a difference for the future
“Everyone here is a trend-setter, or an innovator-to-be, no matter what your team or your role is. The main strength of Hyperoptic is its people, they bring in their passion, intelligence, and innovative thinking to generate solutions for our customers and create a legacy for our future generations.”
Danish, Engineering
Great Place to Work
We’re proud to be Great Place to Work-Certified™, having been recognised through employee feedback via the research-driven Trust Index© survey, and are currently being considered in their Best Workplaces™ lists.
Hyperoptic is ranked among the UK’s Best Workplaces™ for Wellbeing (2022) by Great Place to Work®, the global authority on workplace culture. Hyperoptic was ranked 47 among the large organisations on the list.
