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My account

Customer service and support

We’re here if you need us

Customer service and support

We’re here if you need us

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Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

support you can count on support you can count on

Get in touch

Can you confirm the below to speed things up

Your MAC router address is: : : : : :
How to find this?

Privacy Notice. By providing my details, I consent to Hyperoptic processing and storing this information in accordance with its Privacy Policy and using these details to send me information about Hyperoptic’s services. I understand that I may change my mind and unsubscribe at any time.

Check your Hyperoptic service status

You can check the status of your Hyperoptic service, including any interruptions for network maintenance work or suspensions, at any time online. Simply head to the main dashboard on My Account.

Hyperoptic Service Status Hyperoptic Service Status

How do I contact Customer Support?

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can use the form above or call us on 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 8am-6pm Monday-Friday.

Contact our sales team via one of the methods below

Contact our Residential Telesales
Available Monday to Saturday 8am-9pm and 9am-9pm on Sunday
Contact our Business Sales team
Available Monday to Friday 9am-5pm