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My account

Customer service and support

We’re here if you need us

Customer service and support

We’re here if you need us

Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

Get in touch

Can you confirm the below to speed things up

Your MAC router address is: : : : : :
How to find this?

Privacy Notice. By providing my details, I consent to Hyperoptic processing and storing this information in accordance with its Privacy Policy and using these details to send me information about Hyperoptic’s services. I understand that I may change my mind and unsubscribe at any time.

Check your Hyperoptic service status

You can check the status of your Hyperoptic service, including any interruptions for network maintenance work or suspensions, at any time online. Simply head to the main dashboard on My Account.

What are Customer Service working hours, and how do I contact them?

Our Customer Service team is available for you 24/7. The best way to contact us is using the form at the top of this page – but you can also reach us via email at support@hyperoptic.com or by calling 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 7am-9pm Monday-Friday and 11am-7pm Saturday-Sunday.

Contact our sales team via one of the methods below

Contact our Residential Telesales
Available Monday to Saturday 8am-9pm and 9am-9pm on Sunday
Contact our Business Sales team
Available Monday to Friday 9am-5pm