Customer service and support

We’re here if you need us

Customer service and support

We’re here if you need us

Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

Troubleshoot your connection

Explore our new Troubleshooter if you’re experiencing loss of service or slow speeds

Get in touch

If you’re an existing customer and you need help with installations, activations, your account, technical support, billing, or moving home, the best way to get help is by visiting the Support page in to My Account.

Full name*

Email*

I need help with*

If you’re experiencing a loss of service, please call us on

0333 332 1100

I would prefer to get a call back

Can you confirm the below to speed things up

Is your router turned on (power light is on):

Yes No

Is your cable connected to the HO socket and to the WAN on the router:

Yes No

Is your broadband (WAN) light on:

Yes No

Your MAC router address is: : : : : :
How to find this?

Additional information*

Privacy Notice. By providing my details, I consent to Hyperoptic processing and storing this information in accordance with its Privacy Policy and using these details to send me information about Hyperoptic’s services. I understand that I may change my mind and unsubscribe at any time.

I agree

Check your Hyperoptic service status

You can check the status of your Hyperoptic service, including any interruptions for network maintenance work or suspensions, at any time online. Simply head to the main dashboard on My Account.

How do I contact Customer Support?

If you have any questions, the quickest way to reach us is through My Account support request. Alternatively, you can use the form above or call us on 0333 332 1111.

If you’re a Hyperoptic Business customer, please contact our dedicated support team on 0333 332 1123

We’re also available on Twitter, Instagram and Facebook from 8am-6pm Monday-Friday.

Contact our sales team via one of the methods below

Contact our Residential Telesales

0333 332 1138
telesalesteam@hyperoptic.com

Available Monday to Saturday 8am-8pm and 9am-5pm on Sunday

Contact our Business Sales team

0333 332 1137
business.sales@hyperoptic.com

Available Monday to Friday 9am-5pm