Contact us

Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

Get in touch

Full name *

Email *

I need help with *

Tell us a bit more *

I would prefer to get a call back

Can you confirm the below to speed things up

Is your router turned on (power light is on):

Yes No

Is your cable connected to the HO socket and to the WAN on the router:

Yes No

Is your broadband (WAN) light on:

Yes No

Your MAC router address is: : : : : :
How to find this?

Additional information *

Privacy Notice. By providing my details, I consent to Hyperoptic processing and storing this information in accordance with its Privacy Policy and using these details to send me information about Hyperoptic’s services. I understand that I may change my mind and unsubscribe at any time.

I agree

What are Customer Service working hours, and how do I contact them?

Our Customer Service team is available for you 24/7. The best way to contact us is using the form at the top of this page – but you can also reach us via email at support@hyperoptic.com or by calling 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 7am-9pm Monday-Friday and 11am-7pm Saturday-Sunday.

Customer service and support

Customer service and support

Need help with your broadband?

Get in touch

Check your Hyperoptic service status

What are Customer Service working hours, and how do I contact them?

Having trouble ordering?
Contact our sales team via one of the methods below

Customer service and support

Customer service and support

Need help with your broadband?

Get in touch

Check your Hyperoptic service status

What are Customer Service working hours, and how do I contact them?

Having trouble ordering?Contact our sales team via one of the methods below

Having trouble ordering?
Contact our sales team via one of the methods below