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Need help with your broadband?

If you need help with something, from a quick fibre broadband set-up to a question about your bill, you might find our online Help pages have just what you’re looking for.

We’ve pulled together handy info on routers, billing, speed, and install – plus lots more.

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Full name *

Email *

I need help with *

Tell us a bit more *

I would prefer to get a call back

Can you confirm the below to speed things up

Is your router turned on (power light is on):

Yes No

Is your cable connected to the HO socket and to the WAN on the router:

Yes No

Is your broadband (WAN) light on:

Yes No

Your MAC router address is: : : : : :
How to find this?

Additional information *

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What are Customer Service working hours, and how do I contact them?

Our Customer Service team is available for you 24/7. The best way to contact us is using the form at the top of this page – but you can also reach us via email at support@hyperoptic.com or by calling 0333 332 1111.

We’re also available on Twitter, Instagram and Facebook from 7am-9pm Monday-Friday and 11am-7pm Saturday-Sunday.

Customer service and support

Customer service and support

Need help with your broadband?

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Check your Hyperoptic service status

What are Customer Service working hours, and how do I contact them?

Contact our sales team via one of the methods below