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My account

Contact us

Need help? Let’s get you to the right place.

Contact us

Need help? Let’s get you to the right place.
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Existing customer?
Get help faster

The quickest way to get help, check your connection, or get support is by logging in to My Account. You’ll be able to view your bills, track service status and report any issues you might have.

You can also visit our Help centre.

Troubleshoot your connection

Explore our new Troubleshooter if you’re experiencing loss of service or slow speeds

Live chat working hours

Prefer to chat with us online? Our chat support is available:
Customer Support: Monday to Friday, 9am–9pm; Weekends 10am-6pm
To start a live chat, please click the icon in the bottom-right corner.

Live chat working hours

Prefer to chat with us online? Our chat support is available:
Customer Support: Monday to Friday, 9am–9pm; Weekends 10am-6pm
To start a live chat, please click the icon in the bottom-right corner.

Thinking of joining Hyperoptic?
Get in touch with our sales team:

Residential sales

Call us on 0333 332 1138 or email us at telesalesteam@hyperoptic.com

Available Monday to Saturday 8am-8pm and 9am-5pm on Sunday

Business sales

Call us on 0333 332 1137 or email us at business.sales@hyperoptic.com

Available Monday to Friday 9am-5pm

Already a customer? Here’s how to get in touch:

The quickest way to get help during office hours is via Live Chat – it’s much faster than calling.

You can still call if you prefer:
Residential customers: 0333 332 1111; Business customers: 0333 332 1123