General support enquiries

Here are some of our most frequently asked questions about package changes, service info and account details

General support enquiries

Here are some of our most frequently asked questions about package changes, service info and account details

Switching between Hyperoptic packages

If you’re on a monthly rolling package and want to switch to a 12 or 24-month package, just let us know and we’ll take care of it.

If you’re on a 12 or 24-month package and switch to monthly rolling, our standard termination fees will apply (these depend on how long you’ve got left of your minimum commitment).

Can I change my package speed?

Yes, you can.
You can change up your connection speed once a month.
This will start a new minimum commitment period and your package change will be reflected on your next bill.

Renewing your service

If your current commitment period is coming to an end, you might be thinking about renewing your service.

We’ll always get in touch before it ends to remind you of your options, but our team are also here to help talk you through our very best renewal deals or offer advice on available upgrades.

“Always quick to respond, and transparent with prices and any offers when it’s time to renew my contract.”

Vinna, Trustpilot

Need to cancel your service?

We’re sorry to hear you’re thinking of leaving us but understand there are reasons why you might need to cancel your Hyperoptic service.
In line with our Terms of Service, we need 30 days’ notice of your cancellation.

If you’re on a 12 or 24-month package and are planning to leave before your commitment period ends, cancellation charges will be applied for each month remaining on your package, plus any outstanding charges.

Most popular FAQs

I live in an apartment building I live in a house So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.