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GENERAL SUPPORT ENQUIRIES

GENERAL SUPPORT ENQUIRIES

Switching between Hyperoptic packages

If you’re on a monthly rolling package and want to switch to a 12-month package, just let us know and we’ll take care of it.

If you’re on a 12-month package and switch to monthly rolling, our standard termination fees will apply (these depend on how long you’ve got left of your 12 months).

Can I change my package speed?

Yes, you can.
You can change up your connection speed once a month.
This will start a new minimum commitment period and your package change will be reflected on your next bill.

When does my minimum period start?

Your minimum period starts on the day your service is activated and lasts for the length of time you selected when picking your package (for example 12 months).

Once you place your Hyperoptic order, our Terms of Service apply.

Need to cancel your service?

We’re sorry to hear you’re thinking of leaving us but understand there are reasons why you might need to cancel your Hyperoptic service.
In line with our Terms of Service, we need 30 days’ notice of your cancellation.

If you’re on a 12-month package and are planning to leave before your commitment period ends, cancellation charges will be applied for each month remaining on your package, plus any outstanding charges.

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