General support enquiries |
General support enquiries |
If you’re on a monthly rolling package and want to switch to a 12 or 24-month package, just let us know and we’ll take care of it.
If you’re on a 12 or 24-month package and switch to monthly rolling, our standard termination fees will apply (these depend on how long you’ve got left of your minimum commitment).
Your minimum period starts on the day your service is activated and lasts for the length of time you selected when picking your package (for example 12 or 24 months).
Once you place your Hyperoptic order, our Terms of Service.
We’re sorry to hear you’re thinking of leaving us but understand there are reasons why you might need to cancel your Hyperoptic service.
In line with our Terms of Service, we need 30 days’ notice of your cancellation.
If you’re on a 12 or 24-month package and are planning to leave before your commitment period ends, cancellation charges will be applied for each month remaining on your package, plus any outstanding charges.