How to return an old Hyperhub router, Minihub or BBU?

To return an old Hyperhub router, Minihub, or battery back-up unit (BBU), you can request a pre-paid return label in My Account. Simply log into My Account and start a Live Chat with us. If you’ve moved into a home with Hyperoptic equipment you don’t require, please call us on 0333 332 1138 to return it for free.

Once you’ve received the label, please pop the equipment in suitable packaging (or ask us if you’d like us to send you one with the pre-paid label) and post it back to us for free at:

Returns Hyperoptic Ltd.
Unipart Logistics
Cowley Distribution Centre (Hyperoptic Bay 6)
Garsington Road, Cowley, Oxford, OX4 2PG.

Please note, if you are leaving us due to moving home and your Hyperoptic router is in good working order, you can leave it in your property for the next resident. If you have Total WiFi, a BBU, or your router is damaged, you’ll need to please return these following the above instructions.

Why it’s important to return our equipment?

Whether we’re replacing your router with a newer model, or you’ve decided to leave us and no longer need your Minihub, it’s important that you send back any old equipment so we can dispose of it properly (and remember – returning it to us is free!).

As a gentle reminder, unless you’ve specifically purchased an item from us directly (a BBU, for example), we loan our equipment to you for the duration of your service. This means, if you decide not to return an item, you will be charged for it. Charges do not apply if you’re leaving us due to a home move and we’ve asked you to leave your router for the next resident.

What we do with old equipment?

Often, we can re-use working parts from old equipment, so it doesn’t go to waste (don’t worry; your data will be completely wiped). Any parts that can’t be re-used will be recycled – so you’re doing your bit for the planet by returning it to us!