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Technical Support

Technical Support

Trouble with your wifi?

If your wifi has stopped working, there may be a simple solution.

1) Check your Hyperhub router to see if the WLAN or 2.4GHz/5GHz lights are on.

2) If they’re not, try pressing the WLAN/wifi button. This should re-connect your wifi.

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Slow speeds?

If you’re experiencing slow broadband speeds, we recommend you check that you’re testing your speeds correctly.

If you’re still having issues with your speed, we’ve pulled together some simple steps that could help.

Slow speeds Slow speeds

Not sure what a Megabit is? Don’t know your Mb from your MB? Don’t worry – we’ve got you covered

Port forwarding

IPv4 addresses are in short supply, so we use Carrier Grade Nat (CGN) for a more efficient use of our IPv4 address range. Some applications (including online gaming and VPNs) might be affected by CGN. Port forwarding can help with this – just remember that you’ll need a static IPv4 address, which you can buy from us for £5 a month.
If you already have a static IP, check out our handy port forwarding guides below, which also include information on how to put your devices in a demilitarized zone (DMZ).

Most popular FAQs

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.