Setting up Hyperoptic broadband

How long does Hyperoptic take to set up?

Our installs are quick and easy. They usually last about one hour and can be booked six days a week, at a time that suits you.

We’ll get your service up and running and will clean up after ourselves before we leave.

If we have availability, we can even install as early as the next day.

How do we install Hyperoptic in your home?

Our engineer will drill a small hole (10mm), in most cases above your front door, and will run a discreet, surface-mounted cable inside your property to the closest plug socket. In some cases, we’ll use an internal fibre converter.

We’ll either install a small socket on the wall by the plug or a fibre connector. Both will allow you to plug in your Hyperhub router and connect to our service.

In most cases, our installs take about an hour and our engineer will always clean up after themselves. If you’re renting, please make sure you get permission from the landlord or homeowner before booking the installation.

How the fibre magic happens

On the day of your install, one of our engineers will visit you to install a socket or internal fibre converter, connect the router and make sure your service is up and running smoothly before they take off. All within an hour.

We arrive

We show up on time and talk you through everything before getting started

We cable

We bring a cable into your property through a small hole near your front door

We install

We install a socket or internal fibre converter on the wall and connect it to the cable

We connect

We set up the Hyperhub router and get your service up and running

We leave

We clean up after ourselves, say goodbye and leave you to enjoy your new connection

We arrive

We show up on time and talk you through everything before getting started

We cable

We bring a cable into your property through a small hole near your front door

We install

We install a socket or internal fibre converter on the wall and connect it to the cable

We connect

We set up the Hyperhub router and get your service up and running

We leave

We clean up after ourselves, say goodbye and leave you to enjoy your new connection

The super tools

Our engineers bring a couple of appliances with them:

1) The cordless drill – not even they can magic cable through a wall, so they’ll drill a small hole (1cm) just above your front door to bring it in.

2) The cordless vacuum – any small bits of dust left by the installation will be all gone. You won’t even know they’ve been round.

Hyperoptic service activation

How quickly can my Hyperoptic service be activated?

You can be activated right away once your install is complete and your router is connected.

Alternatively, if you’d like to delay your activation, you can:

– Pick a date up to 30 days after installation online
– Pick a date up to 90 days after installation by calling us

If you already have a socket installed and compatible router, you can go live right away!

If you have a socket installed but no router, we’ll send you one. As long as you connect it within 24 hours of receiving it, your service should go live right away (or on the day of your desired activation).

What if I’ve moved into a home with a Hyperoptic socket already installed?

If you’ve moved into a home with a Hyperoptic socket already installed, and you’ve got a compatible router, simply order service and we should be able to activate you right away. Please select ‘I have a Hyperhub router’ when placing your order.

If you have a Hyperoptic socket already installed but no router, please don’t select ‘I have a Hyperhub router’ when placing your order. We’ll send you one as soon as possible. As long as you connect it within 24 hours of receiving it, your service should go live right away (or on the day of your desired activation).

To set up your Hyperhub router, click here.

How to set up our Hyperhub router at home

In most cases, our engineer will set up the Hyperhub during your socket installation, so you can start enjoying your connection right away, fuss-free.

If you’re setting up the router yourself, you can find everything you need on our router page.

Most popular FAQs

I live in an apartment building I live in a house So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.