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All about the install

Your burning questions, answered.

All about the install

Your burning questions, answered.

Installation

Our installs are quick and easy. They last about one hour and can be booked six days a week, at a time that suits you.

We’ll get your service up and running and will even clean up after ourselves before we leave.

And if we have availability, we can even install as early as the next day.

Why do you need an installation?

If you don’t already have a Hyperoptic socket in your home, you’ll need one installed in order to get our service.

That’s because we don’t rely on other providers to deliver our full fibre broadband. All you need is a socket and a router, and you’ll be good to go.

How the fibre magic happens

On the day of your install, one of our lovely engineers will visit you to install your socket,
connect the router and make sure your service is up and running smoothly before they take off. All within an hour.

We arrive

We show up on time and talk you through everything before getting started

We cable

We bring a cable into your property through a small hole near your front door

We install

We install a Hyperoptic socket on the wall and connect it to the cable

We connect

We set up the Hyperhub router and get your service up and running

We leave

We clean up after ourselves, say goodbye and leave you to enjoy your new connection

The super tools

Our engineers bring a couple of appliances with them:

1) The cordless drill – not even they can magic cable through a wall, so they’ll drill a small hole (1cm) just above your front door to bring it in.

2) The cordless vacuum – any small bits of dust left by the installation will be all gone. You won’t even know they’ve been round.

Where will the socket be installed?

Our standard install includes up to 10 metres of discreet, surface-mounted cabling from the front door to the closest power socket.

So the Hyperoptic socket is usually near the front door, by the closest power socket.

If you’d like your socket in a specific room, this may cost extra.

How do you book your installation?

If you’re ready to book your Hyperoptic socket installation, it means there are exciting times ahead.

And we’ve made it super simple – you can book your installation at a time and date that suits you.

Just log into My Account and select your slot.

Most popular FAQs