Overview

It’s important to keep your account up to date to avoid disruption to your services.

If a payment is missed, we’ll contact you to help you resolve the issue.

What happens if you miss a payment?

If we’re unable to collect your payment:

• We’ll notify you about the failed payment
• You may be asked to update your payment details
• You may need to make a one-off payment

Service restrictions

If your account remains unpaid, we may apply restrictions to your services.

This could include:

• Temporary service limitations
• Suspension of services
• Additional account actions

We’ll always attempt to contact you before applying restrictions.

Restoring your services

To restore your services:

1. Pay any outstanding balance.

2. Update your payment details if necessary.

3. Wait for confirmation that your account is up to date.

Service restoration times may vary.

If you’re experiencing financial difficulties

If you’re having trouble making payments, contact us as soon as possible.

We’re here to discuss your options and provide support where available.