Overview

Your Hyperoptic bill shows the charges for your services, any one-off fees, discounts and account adjustments.

You can view and download your bills at any time through My Account.

What you’ll find on your bill

Your bill may include:

• Your monthly subscription charges
• Any additional services or add-ons
• One-off charges, such as installation fees
• Discounts or promotional credits
• Outstanding balances from previous bills
• VAT information, where applicable

Your first bill

Your first bill may look different from future bills because it can include:

• Charges from your service activation date until your first billing date
• Your first full monthly subscription charge
• Any one-off fees

This may result in a higher or lower amount than your usual monthly bill.

Understanding your billing period

Your bill covers a specific period of service usage.

You’ll see:

• The date your bill was issued
• The period covered by your charges
• The date your payment is due

Reviewing your bill online

To access your bill:

1. Log in to My Account.

2. Navigate to the billing section.

3. Select the bill you want to view.

4. Download or print a copy if required.