Overview

Several factors can affect your Wi-Fi performance, including your router location, property layout and the number of connected devices.

Following these steps can help improve your connection throughout your home.

Position your router correctly

For the best coverage, place your router:

• In a central location
• Off the floor
• In an open space
• Away from large metal objects
• Away from electrical devices that may cause interference

Avoid placing your router inside cupboards or behind furniture.

Reduce interference

Interference can affect Wi-Fi performance.

Keep your router away from:

• Microwaves
• Baby monitors
• Cordless phones
• Bluetooth devices

Manage connected devices

Large numbers of connected devices can affect performance.

Disconnect devices you’re not using and ensure important devices have a strong signal.

Use a wired connection where possible

Connecting devices directly to your router with an Ethernet cable can improve speed and reliability.

Wired connections are recommended for:

• Online gaming
• Video calls
• Streaming on fixed devices

Restart your router

Restarting your router can help resolve temporary performance issues.

Wait a few minutes after restarting for the connection to stabilise.