Overview
Use My Account to monitor the progress of your order and manage your installation appointment.
You’ll also receive updates by email or SMS when important actions are required.
View your order status
Sign in to My Account to see:
- Current order status
- Installation details
- Upcoming appointments
- Required actions
Manage your installation
You may be able to:
- Book an appointment
- Reschedule an appointment
- Review appointment information
Complete required actions
To help avoid delays, check whether you need to:
- Confirm your contact details
- Sign a wayleave agreement
- Provide additional information
Stay informed
We’ll notify you about:
- Appointment changes
- Installation updates
- Service activation
Frequently asked questions
Can I track my order before installation?
Yes. You can access order information as soon as your account is created.
Why has my order status changed?
Your order status will update automatically as your installation progresses.
What should I do if I can't see my order?
Check you’re signed in using the correct email address.