Overview

Hyperoptic phone services support access to emergency services and additional accessibility features.

It’s important to understand how these services work and any limitations that apply.

Emergency calling

You can call emergency services using your Hyperoptic phone service.

To help emergency responders locate you quickly, ensure your registered address details are accurate and up to date.

Service limitations

Your phone service relies on:

• Electrical power
• A working broadband connection
• Compatible equipment

During a power cut or service outage, you may be unable to make or receive calls, including emergency calls.

Accessibility services

Additional support services may be available, including:

• Relay services
• Alternative communication methods
• Additional account support

Keep your information up to date

If your circumstances change, update your contact information through My Account.