Overview

Once your phone service is active, you can make and receive calls using your connected handset.

Your phone service works over your broadband connection rather than a traditional landline.

Making calls

To make a call:

1. Pick up your handset.
2. Enter the full phone number.
3. Wait for the call to connect.

Call charges may apply depending on your package and the number you’re calling.

Receiving calls

Your phone service is ready to receive calls as soon as activation is complete.

Ensure your handset is connected correctly and your router is powered on.

Understanding call types

Your service may support:

• Local and national calls
• Mobile calls
• International calls
• Calls to service numbers

Availability and charges vary depending on your package.

Emergency calls

You can call emergency services using your Hyperoptic phone service.

Make sure your registered address details are up to date.