Overview
If you’ve added a phone service to your Hyperoptic package, you’ll need to connect your equipment before you can make and receive calls.
The setup process depends on your router model and the type of phone equipment you use.
Before you start
Make sure you have:
- Your Hyperoptic router
- Your home phone handset
- The phone cable provided
- Access to a power socket
Connect your phone service
- Ensure your router is switched on and connected to the internet.
- Connect your phone handset to the designated phone port on your router.
- Wait a few minutes for the phone service to activate.
- Test your connection by making a call.
Check your equipment
If your phone service isn’t working:
- Ensure all cables are securely connected
- Confirm your router is online
- Check that your handset is powered on, if required
Important information
Your phone service relies on your broadband connection and electrical power.
During a power cut or service interruption, you may be unable to make or receive calls, including emergency calls.
Frequently asked questions
Can I use my existing handset?
Most standard handsets are compatible, but some features may vary.
Do I need a separate phone socket?
No. Your phone service connects through your Hyperoptic equipment.
How long does activation take?
Phone services are usually activated automatically, but this can vary.