Overview
If you’ve added a phone service to your Hyperoptic package, you’ll need to connect your equipment before you can make and receive calls.
Please note our phone service will only work through our Hyperhub router.
Before you start
Make sure you have:
- Your Hyperhub router
- A compatible home phone handset with an RJ11 phone cable from handset.
Note: BT branded handsets will not work with our service. - Access to power sockets for your Hyperhub route and (if required) phone handset.
Connect your phone service
- Ensure your Hyperhub router is switched on and connected to the internet.
- Connect your phone handset to the the RJ11 phone port, usually coloured green, on your Hyperhub router.
- Wait a few minutes for the phone service to activate.
- Test your connection by making a call.
Check your equipment
If your phone service isn’t working:
- Make sure you only connect one compatible handset at a time.
- Ensure all cables are securely connected
- Confirm your router is online
- Check that your handset is powered on, if required
Important information
Your phone service relies on your broadband connection and electrical power.
We offer battery back-up units (BBUs) which will provide a reserve supply of service for at least an hour, allowing you to make emergency calls during the event of a power failure.
To make these calls, however, you’ll need to use a corded phone plugged into the Hyperhub router. DECT cordless phones won’t work during a power failure.
Most standard handsets with an RJ11 port and plug are compatible. However, BT branded handsets will not work.
No. Your phone service connects through your Hyperoptic equipment.
Phone services are usually activated automatically, but this can vary.
We offer battery back-up units (BBUs) that, when correctly connected to the Hyperhub router, can provide an additional supply of power to keep your Hyperoptic broadband connection active for at least one hour during such a power failure, allowing you to use it to make landline/fixed line calls during this time.
To make these calls, however, you’ll need to use a corded phone plugged into the Hyperhub router. DECT cordless phones won’t work during a power failure.
We offer BBUs free of charge for customers of our telephone service who depend on that service because they have a disability and/or accessibility requirements that make them more reliant on it and/or they don’t have another way of contacting emergency services (e.g. due to having no mobile phone or poor mobile reception at their home).
We offer BBUs to our other customers as an optional add-on for a one-off cost of £35 per BBU.
Hyperoptic phone service cannot be used for making emergency telephone calls if the power supply to your property fails. Alternative arrangements should be made for access to the emergency services in such circumstances.