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Making bills simple

Your burning questions, answered.

Making bills simple

Your burning questions, answered.

When will your first payment be taken?

Your billing period will start the day after your service is activated and you’ll receive your first bill on the same day.
It will include your first 30 days of service in advance.

Second and subsequent bills

Your second bill will be due for payment one month after your first bill is issued. We’ll email you 10 working days before it’s due for payment to let you know that it’s ready to view.

We take payment for service 30 days in advance, so that’s why you’ll get your second bill less than a month after your first. Don’t worry, we’re not charging you twice (but feel free to get in touch if you have any concerns).

All subsequent bills will be due for payment on the same day of each month as your second bill.

Online payments

You can pay an overdue bill by logging into My Account and selecting the ‘Online payment’ option.

Please bear in mind that you can only pay an overdue bill via My Account. Your regular bill payments are taken via direct debit.

Phone charges

Our Broadband & Phone packages come with free weekend and evening calls to all UK landlines.

But it’s good to be aware of calling charges to ‘service numbers’, which start with 08, 09 and 118, and are usually used for organisations like utility companies, banks and government agencies.

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