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My account

BILLING AND INVOICING EXPLAINED

BILLING AND INVOICING EXPLAINED

When will you get your first bill?

Your billing period will start the day your service is activated and you’ll receive your first bill the day after. 14 days later, it will be due for payment.

Your first bill will include your first 30 days of service in advance.

Understanding your business broadband bill

Second and subsequent bills

Your second bill will be sent one month after your service is activated

We’ll email you 14 days before it’s due for payment to let you know that it’s ready to view.

All subsequent bills will be due for payment on the same day of each month as your second bill.

Online payments

You can make payments towards your bill via My Account at any time.

Simply log in, head to ‘Payments’ and click ‘Make a payment’.

Phone charges

Our Broadband & Phone packages come with free weekend and evening calls to all UK landlines.

But it’s good to be aware of calling charges to ‘service numbers’, which start with 08, 09 and 118, and are usually used for organisations like utility companies, banks and government agencies.

Most popular FAQs