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My account

Billing & Payments Explained

Billing & Payments Explained

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General support

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How do I pay?

Payments for Hyperoptic service are taken every month, via direct debit. Your payment details will be set up when you order, and we’ll email you each month when your bill is ready to view.

You can also make payments online, view your bill and update your payment details via My Account at any time.

how do I pay how do I pay

Understanding your bill

Bills can be a bore – so we’ve made things easy with our broadband bill guide.
A guide to your bill
Business customer? See Business Invoice Explained.

Your first and second bills

You’ll receive your first bill the day after your service is activated, which will include your first 30 days of service in advance.

You’ll receive your second bill one month after your service is activated. All bills are due for payment within 14 days.

first and second bill first and second bill

Phone charges

Our Broadband & Phone packages come with free weekend and evening calls to all UK landlines.

But it’s good to be aware of calling charges to ‘service numbers’, which start with 08, 09 and 118, and are usually used for organisations like utility companies, banks and government agencies.

phone charges phone charges

More on billing

Payments & Suspension

Vulnerability

Phone service

Refunds & Compensation

Termination

More on billing

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Payments & Suspension

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Vulnerability

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Phone service

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Refunds & Compensation

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.

Termination

So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.