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Moving home

Your burning questions, answered.

Moving home

Your burning questions, answered.

What if your home already has a Hyperoptic socket?

If you’re moving into a home with a Hyperoptic socket already installed, you’ve made an excellent choice.

It means that your broadband could be up and running within an hour, and you won’t even need an engineer visit. All you need is a router. Easy peasy.

Can I take my Hyperoptic service with me when I move?

In some cases, you’ll be able to take your service with you – it all depends on where you’re moving to.

If we’re not available at your new property and you need to cancel your service, you might incur cancellation fees (these will depend on how many months are left of your package).

How should I leave things when I move?

If you’re moving out, don’t forget to let us know.
We’ll be very sad to see you go, but hopefully it won’t be goodbye forever.
And we’ve made things super simple for you.

1

Let us know

We’ll send you a home mover pack with all the info you need

2

Cover the socket

Put the cover provided over your Hyperoptic socket

3

Leave the Hyperhub

Leave the Hyperhub in an obvious place for the next resident

4

Register your interest

Register interest at your new address if we’re not there yet

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