Moving home

What if your home already has a Hyperoptic socket?

If you’re moving into a home with a Hyperoptic socket already installed, you’ve made an excellent choice.

It means that your broadband could be up and running within an hour, and you won’t even need an engineer visit. All you need is a router. Easy peasy.

Can I take my Hyperoptic service with me when I move?

In some cases, you’ll be able to take your service with you – it all depends on where you’re moving to.

If we’re not available at your new property and you need to cancel your service, you might incur cancellation fees (these will depend on how many months are left of your package).

How should I leave things when I move?

If you’re moving out, don’t forget to let us know. We’ll be very sad to see you go, but hopefully it won’t be goodbye forever. And we’ve made things super simple for you.

Let us know

We’ll send you a home mover pack with all the info you need

Cover the socket

Put the cover provided over your Hyperoptic socket

Leave the Hyperhub

Leave the Hyperhub in an obvious place for the next resident

Register your interest

Most popular FAQs

I live in an apartment building I live in a house So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.