{{item.title}}
My account
Getting started with Hyperoptic in a new homeMoving into a new home and interested in Hyperoptic’s Hyperfast Broadband? |
Getting started with Hyperoptic in a new homeMoving into a new home and interested in Hyperoptic’s Hyperfast Broadband? |
I need help with…
Ordering service
You can either order online or get in touch with us to order directly.
All you need to do is pick your speed and how long you’d like to sign up for.
Then you can add any extras you might fancy. Want a phone service? Extra coverage with Total W-Fi? We’ve got you covered.
To speak to our team, call 0333 332 1138 or email telesalesteam@hyperoptic.com
Available Monday to Saturday 8am-9pm and 9am-9pm on Sunday
Our team can help with getting you started in your new home
We can offer advice on which speed is best for you, which plan most suits your needs and which deals you can get on your chosen package.
We’ll talk you through the whole ordering process, book your install (if you need one) and make sure you’re totally happy before you switch.
Why Hyperoptic
Social tariffs
Our Fair Fibre Plan makes service even more affordable for those on Universal Credit or other benefits
Social tariffs
Our Fair Fibre Plan makes service even more affordable for those on Universal Credit or other benefits
What if your new home already has a Hyperoptic socket?
If you’re moving into a home with a Hyperoptic socket already installed, you’ve made an excellent choice.
It means that your broadband could be up and running within an hour, and you won’t even need an engineer visit. All you need is a router. Easy peasy.
You can find our guide to Moving out of a Hyperptic supplied home to find out about the steps before you move.
Most popular FAQs
So that we can give you the most relevant information,
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
please let us know what kind of building you live in.
If you live in an apartment building or block of flats,
please select “I live in an apartment building”.
If you live in a house or a flat within a house, please
select “I live in a house”. If you’re not sure, get in touch.
Switching Credits: Applies to new Hyperoptic residential broadband customers who order one of our 150Mb-1Gb packages with a 24-month min. commitment period while still within a minimum commitment period with another broadband provider. Credit amount depends on the exit fees (i.e. “Early Termination Charge”) applied by your current provider and the Hyperoptic package selected – see Clause 6 of our Switch now, Switching Credits T&Cs. Credits will be applied to reduce your Hyperoptic bills, but cannot be applied to any Hyperoptic Service Termination Fee if you cancel our services during the min commitment period. With ’One Touch Switch’ residential customers only need contact their new broadband provider to arrange a switch at their home from their old provider. No other Hyperoptic offer including offers redeemed via Affiliate websites and partners can be used in connection with this Promotion, unless we agree this with you. Full terms apply (see: hyperoptic.com/switching-credits-resi-tcs).
