1. Promoter

   The promoter of this prize draw is Hyperoptic Ltd, registered in England and Wales under company number 7222543 and with registered office at Kings House, 174 Hammersmith Road, London, W6 7JP (“Hyperoptic”, “we”, “us”, “our”). You can contact Hyperoptic at support@hyperoptic.com.

2. Who can enter

   This prize draw is only available to you if you:

   • are aged 18 years or over;
   • have registered your interest in receiving Hyperoptic’s service at your property; and
   • have received an email from Hyperoptic (which is addressed to you) telling you about this prize draw.

   A winner can only use their prize if their property is or becomes connected to our network (see also 6 below).

   Everyone that has been contacted by Hyperoptic about this prize draw has registered their interest in receiving Hyperoptic’s service at a property that is currently within our network build plans, but some properties might later be excluded from those plans - meaning Hyperoptic won’t be available there and the prize cannot be used.

   Only one entry per household is allowed.

   This prize draw is not open to employees of Hyperoptic (or members of employees’ families) or any third parties directly associated with the administration of the prize draw.
   By entering this prize draw, you confirm that you are eligible to do so and eligible to claim any prize you may win. Hyperoptic can require you to provide proof of this eligibility.

   This prize draw is not open to anyone who is an existing customer of Hyperoptic.

3. How to enter

   Anyone that receives an email from Hyperoptic about this prize draw will be automatically be entered into the prize draw.

   If you have received an email about the prize draw and do not wish to be entered, please email Hyperoptic at DemGen@hyperoptic.com.

4. The winners

   There will be one winner of the prize draw. The winner will be selected on 30 September 2026 at random by a computer process that produces a verifiably random result from valid entries. The winner will be contacted via email (using the details provided when they registered their interest in Hyperoptic’s service) no later than midnight on 14 October 2026.

   The winner will be given instructions on how to claim their prize. If a winner does not claim their prize within 90 days of the date that Hyperoptic starts accepting orders at the address for which they registered their interest in Hyperoptic’s service, they will forfeit the right to the prize and an alternative winner may be chosen using the process described above.

5. The prize

   1. The winner will receive:
      • 24 months’ free Hyperoptic 1Gb residential broadband service (there will be a fee for the service after 24 months, unless the service is ended – see below); and
      • free standard installation and free activation for that service, as long as the winner signs up, as a customer, for that service and accepts Hyperoptic’s Residential Customer Terms of Service (which apply to that service). The prize can only be redeemed for the property that the winner registered their interest (and were entered into this prize draw) for Hyperoptic’s service.
   2. The winner’s free prize broadband service period (“Free Period”) will end 24 months after that service is activated.
      • If the service is ended at any time before that, no cancellation fees will be payable.
      • After the Free Period ends, the winner will be charged £63 per month[1] for Hyperoptic’s 1Gb residential broadband service, unless they either:
        • change to another Hyperoptic broadband package (in which case the terms of that package will apply); or
        • they end their Hyperoptic service.
      • If the winner keeps their Hyperoptic service beyond the Free Period, Hyperoptic’s standard terms and fees apply in relation to ending the service[2].

6. IMPORTANT: If Hyperoptic’s service does not become available for order at the winner’s address within 6 months of the draw (i.e. the selection of winners) taking place, Hyperoptic reserves the right to withdraw the prize.

7. The prize is non-exchangeable, non-transferrable and no cash alternative is offered.

8. Hyperoptic reserves the right to replace any prize with an alternative prize of equal or higher value if circumstances beyond Hyperoptic’s control makes it necessary to do so.

9. Hyperoptic’s decision regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

10. The surname and county of the winner can be obtained by sending an email to DemGen@hyperoptic.com during the 3-month period after 30 September 2026.

11. If you object to your surname and county being made available, please contact Hyperoptic at DemGen@hyperoptic.com. In such circumstances, Hyperoptic must still provide the information to the Advertising Standards Authority if requested.

12. By expressing your interest in Hyperoptic’s service, you will be treated as having accepted and agreed to be bound by these prize draw Terms and Conditions. Hyperoptic reserves the right to refuse entry, or to refuse to award a prize, to anyone in breach of these prize draw Terms and Conditions.

13. Hyperoptic reserves the right to hold void, cancel, suspend, or amend this prize draw, where it becomes necessary to do so.

14. Personal data supplied during the course of this prize draw and/or in connection with a registration of interest in Hyperoptic’s service will be processed as set out in Hyperoptic’s Privacy and Cookie Policy. If you wish to withdraw your consent to receive marketing communications you can do so anytime by following the opt-out links on any marketing message sent to you or by contacting us at support@hyperoptic.com.

15. This prize draw will be governed by relevant United Kingdom law and entrants to the prize draw submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

[1] Payment will generally be taken using the direct debit details the winner provided when they signed up for Hyperoptic’s service.

[2] These will be set out in the winner’s Contract Information and Contract Summary documents, which are provided during the sign-up process for Hyperoptic’s service.