Hyperoptic’s “Switch now, Switching Credits” business customer promotion (the “Promotion”) is open to new Hyperoptic business broadband customers who order our business broadband service for their premises (“Premises”) while they are still within a minimum commitment period with another broadband provider (their “Current Provider”), as set out in these Terms and Conditions (these “Terms”).
For a Hyperoptic business customer who:
- is eligible for this Promotion (as set out in Clause 2 below); and
- provides us with Proof (as set out in Clauses 3 to 6 below) of the “Early Termination Charge”, imposed by their Current Provider, for that customer terminating their Current Provider’s broadband service to switch to Hyperoptic,
we will reduce that customer’s Hyperoptic bills by the “Switching Credits Amount” set out in the tables in Clause 6 below. The Switching Credits Amount will depend on the Early Termination Charge imposed by their Current Provider and the Hyperoptic package the customer orders.
“Early Termination Charge” means the charge that is applied because the customer ended their Current Provider’s service early; it relates to the period from the time the Current Provider’s service terminates until the end of the customers’ minimum commitment period with them.
- In these Terms and Conditions, “Hyperoptic”, “we”, “us” and “our” refer to Hyperoptic Ltd while “you” and “your” refer to you, our business customer.
- Who is eligible?
This Promotion is only available to new Hyperoptic business customers:w- Who sign up for any of Hyperoptic’s 150Mb, 250Mb, 500Mb or 1GB business broadband services under a package with a minimum commitment period of 24-months or 36-months for their Premises;
- who, immediately before such signing up, have no existing agreement for broadband service with Hyperoptic for that Premises; and
- who, at the time of such signing up, receive broadband services from their Current Provider.
- How to benefit from this Promotion
To benefit from this Promotion, you must place your order for our business broadband service, choosing one of the packages listed in Clause 2a above (your “Hyperoptic Order”). Then, in accordance with Clause 4 below, you should send us an email (at business.sales@hyperoptic.com) attaching a screenshot or other image of documentation/correspondence from your Current Provider (which could be from their customer portal) which clearly shows us:-
that at the time you placed your Hyperoptic Order, you were receiving a broadband service from your Current Provider; and
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an invoice from your Current Provider showing the amount of the Early Termination Charge that will apply when you terminate your Current Provider’s broadband service.
(“Proof”).
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- You must provide the Proof described in Clause 3 above to us either:
- during your Hyperoptic Order process; or
- at the latest, within 14 days of placing your Hyperoptic Order.
- We don’t want you to send us the entire invoice from your Current Provider as Proof – just relevant extracts of it or other communications with your Current Provider which provide us with the evidence we need under Clauses 3a and b above.
- How we will reduce your bills under this Promotion
It’s our sole decision as to whether or not the Proof you provide is acceptable in connection with this Promotion (i.e. that it is “Satisfactory Proof”). If we decide you have provided Satisfactory Proof, this Promotion will be applied to your Hyperoptic Order as follows.
150Mb with a 24 month or 36 month minimum commitment period
Monthly Package Charge*
Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Up to £37.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £60
£38 to £54.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £75
£55 to £69.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £100
£70 or more
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150
250Mb with a 24 month or 36 month minimum commitment period
Monthly Package Charge*
Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Up to £19.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £60
£20 to £37.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £75
£38 to £54.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £100
£55 to £69.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150
£70 or more
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £250
500Mb with a 24 month or 36 month minimum commitment period
Monthly Package Charge*
Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Up to £19.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £60
£20 to £37.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £100
£38 to £54.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150
£55 to £69.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £250
£70 or more
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £350
1Gb with a 24 month or 36 month minimum commitment period
Monthly Package Charge*
Switching Credits Amount (which will be applied to reduce your Hyperoptic bills)
Up to £19.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £60
£20 to £37.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £150
£38 to £54.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £250
£55 to £69.99 (inclusive)
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £350
£70 or more
The amount of the Early Termination Charge imposed by your Current Provider, up to a maximum of £500
By sending us your Proof, you expressly agree with us that, if we decide it is Satisfactory Proof, the payments set out in your Contract Information and Contract Summary should be treated as reduced in accordance with this Promotion.
If you downgrade the speed of the package under your Hyperoptic Order at any time during your minimum commitment period, Hyperoptic reserves the right to adjust the Switching Credits on your account accordingly.
7. How the Promotion will be shown in your order confirmation
When you complete your Hyperoptic Order, you’ll receive an order confirmation email from us.
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If, during your Hyperoptic Order process, we decide that you have provided us with Satisfactory Proof entitling you to a Switching Credits Amount, the Promotion will be immediately applied to your Hyperoptic Order in accordance with that Proof, we’ll send you an email to reflect this, and your payments will be adjusted accordingly; or
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If we decide, after your Hyperoptic Order completes but within the time limit set out in Clause 4 above, that you have provided us with Satisfactory Proof entitling you to a Switching Credits Amount, we’ll send you an email to reflect this change, and your payments will be adjusted accordingly.
Other terms that apply
- The Switching Credits Amount is non-exchangeable and non-transferable and no cash alternative is offered.
- Switching Credits can only be used to subsidise the Monthly Package Charge you owe to Hyperoptic as a Hyperoptic customer.
- Switching Credits cannot be used to subsidise any other fees or charges that you may owe to Hyperoptic (as set out in our Guide to Charges and Fees for Business Customers), including any Service Termination Fee if you terminate the package under your Hyperoptic Order during the minimum commitment period.
- Hyperoptic’s “Switch now, pay no Package Charge* until later (Business)” promotion cannot be used in connection with your Hyperoptic Order if this Promotion is applied. Unless we explicitly agree with you otherwise, no other Hyperoptic promotion can be used in connection with your Hyperoptic Order if this Promotion is applied.
- Hyperoptic reserves the right to refuse to apply the Promotion and/or to apply some or all of the Switching Credits Amount to the Hyperoptic account of anyone in breach of these Terms.
- Hyperoptic reserves the right to terminate, cancel, suspend, or amend this Promotion, at any time.
- Hyperoptic’s services, under this Promotion or otherwise, are only available at premises which are already covered by our network.
- Hyperoptic’s Business Customer Terms of Service (www.hyperoptic.com/legal/post/business-customer-terms-of-service/ ) will apply to your Hyperoptic Order.
- Sometimes we may choose to ignore it if you break a provision of these Terms, or we may choose not to enforce a particular provision of these Terms. If we do this, we will still have the right, in the future, to enforce that (or any other) provision of these Terms, including by taking action against you.
- These Terms are governed by English law and you agree to the jurisdiction of the English courts.
* For the purpose of this Promotion, “Package Charge” means the monthly charge normally payable for any of our broadband-only, broadband plus phone or Hyperoptic Total Wi-Fi packages. For the avoidance of doubt, “Package Charge” does not include any Static IP Address Fee, Battery Back-Up Unit Fee, Installation Fee, Activation Charge, fees for Additional Telephone Plans (such as our UK Mobile Plan, Anytime UK Landline Plan, or International Plan), fees for “Chargeable Calls” (i.e. calls on our telephone service that are not included in your Package Charge or Additional Telephone Plan(s)) or any other charges/fees related to our services.
If you would like more information about Hyperoptic, or this Promotion, please contact Hyperoptic on 0203 318 8216.
Please visit www.hyperoptic.com/business/ for full details about Hyperoptic’s business service (including standard charges and fees).
Hyperoptic Ltd is an internet service provider, registered in England and Wales under company number 07222543, with registered office and main trading address at Kings House, 174 Hammersmith Road, London, W6 7JP and VAT number 164 6525 96.