April 09, 2026

Hyperoptic, the award-winning full fibre broadband provider, has reached 50,000 customer reviews on Trustpilot, marking a significant milestone as it continues to focus on delivering a better broadband experience for UK households.

The company is rated ‘Excellent’ on Trustpilot, reflecting strong customer feedback across installation, reliability and ongoing support.

The milestone follows recent recognition from Which?, where Hyperoptic was named a Great Value broadband provider, highlighting the performance of alternative networks and the importance of experience alongside price.

Lutfu Kitapci, Managing Director, ISP at Hyperoptic, said: “At Hyperoptic, value is about much more than price. It’s about the experience customers have, from the moment they choose us, through installation and into everyday use.

Reaching 50,000 reviews is a proud moment for our teams and reflects the consistent focus we’ve placed on getting the fundamentals right. That means faster, simpler journeys, reliable performance and support that’s there when customers need it.

We’ve made significant investment in how we serve our customers, from digital tools that make it quicker and easier to manage services, to ensuring customers can reach our teams in under two minutes on chat.

Hyperoptic continues to invest in its network and customer experience, focused on making broadband simpler, faster and more reliable for the people who rely on it every day."

Hyperoptic was named a Which? Great Value Broadband Provider, April 2026.