Hyperoptic vs The Rest: How we beat the competition for business broadband

Broadband is essential to businesses. Whether you’re working in an office or providing wifi for your customers, finding the best broadband for your business is an important decision. Making the wrong choice could be an expensive mistake.  

Business broadband should have:

• Fast and reliable connection – Keep working at top speed 

• Flexible package options – Change your package as your business needs change 

• Great service – Issues are fixed, fast

• Long-term value – The best broadband at the best price 

In this blog, we explore exactly what makes our broadband great – why we’re officially better than Sky, BT, Virgin Media and TalkTalk*.

Fast and reliable connection 

Business today doesn’t just benefit from fast broadband – it depends on it. Whether you’re providing wifi for customers, or powering a busy office, a fast connection is crucial. Our full fibre business broadband offers incredible speeds to help your business thrive.  

But a fast connection means nothing if it isn’t reliable. Enter full fibre. Full fibre means we use fibre optic cables all the way to your building. These cables are  less likely to be affected by weather and electrical interference – giving you a connection you can rely on. 

Our hyperfast business broadband gives you:  

• Crystal-clear video calls 

• Consistent cloud connection 

• Equal hyperfast upload/download speeds 

• Powerful customer wifi 

• Smooth contactless payments 

• Seamless CCTV monitoring 

Are you sick of average speeds being a bit… average?  

It’s frustrating when you don’t get the speeds you pay for. The UK’s average broadband speed is 80.2Mbps for downloads and 21.6Mbps for uploads**. With our full fibre business broadband, your top average speed is 900Mbps – that’s both upload and download. That means you can download 11x faster than the UK average. 

How do our speeds compare to the competition? 

Our top download speed is 900Mbps. That’s almost double Virgin Media’s top speed (500Mbps) and nearly triple BT’s top speed (314 Mbps)***. What could you do with that extra power? 

What does this mean for download times? 

• It would take 46 minutes and 26 seconds to download a 25GB file using the average UK speed. 

• It would take just 3 minutes and 58 seconds to download a 25GB file using our speeds.  

What does this mean for your business? 

Working in an office? Some clichés are true – time really is money. So much of today’s revolves around cloud-computing for business, file transfers and internet-based communication. High upload/download speeds and a reliable connection help your office keep running at top speed. All. The. Time.  

Providing wifi for your customers? Great speeds on customer wifi means great customer experience – this means valuable word of mouth, positive reviews and repeat customers.  

Helping to provide our hyperfast connection is the incredible Nokia Hyperhub router. The Nokia Hyperhub offers 4×4 MU-MIMO (multi-user, multiple input, multiple output) support on its 5 GHz band. For comparison, the equivalent routers from Vodafone, Virgin Media and TalkTalk offer 3×3 MU-MIMO support. That’s an additional stream with us – giving you better connectivity.  

Great Service 

How important is service to your customers and clients? It’s important to us, too. That’s why ours is first-class. We’re rated 5 stars on Trustpilot – that’s higher than Sky (1.5), Virgin Media (1.5) and BT (1.5) combined! Our customers rate us highly and are 3.5 times more likely to recommend us****. 

How do we achieve such great service?

• 24/7 customer service  

• Next-day SLA on business broadband 

• 5-hour SLA on leased line 

• Dedicated business support team 

• 24/7 network monitoring  

It’s important to be there for your customers. Our dedicated business support team is on-hand from 9am-9pm every day of the week. Got an issue outside of those hours? Don’t worry – our customer service team is available 24/7.  

We know how awful it can be if your connection goes down. So if anything happens, we pledge next-working day SLA for our business broadband packages and a 5-hour SLA for our leased line packages. Our highly trained engineers will have you up and running again in no time.  

Flexible package options 

Business owners need to be able to review and amend the services their organisation relies on. Your broadband should change to meet the needs of your business – not the other way around. We’ve built our contracts to offer flexibility that allows you to review your package and make amends as your business needs change.  

In an unpredictable, competitive business landscape, flexibility is crucial for businesses to thrive. We’re the only major business broadband provider that gives customers the option of a monthly rolling contract. This option is perfect for smaller businesses or businesses for whom big changes can happen quickly.  

We also offer the option to upgrade from 1 IP address to 5 or even 13 IP addresses – at any time. This lets you scale your broadband as your business grows.  

Long-term value 

We’re confident that we can offer you the best business broadband at the best price. With our price match guarantee, we’ll match any offer when a customer shows us a quote from another provider that matches our contract term and upload/download speeds. 

You don’t just get excellent speeds, reliability and flexibility. You get peace of mind.

It’s no wonder we’ve been named the UK’s least stressful broadband provider*****. Just another way we beat the big competition. 

• Hyperoptic provides the best business broadband. Don’t just take our word for it, though. Named in Which? Best Broadband Providers 2021*

• Best For Inclusion Award at 2021 Choose Broadband Awards 

• Best Business Broadband at 2019 ISPA Awards 

• Best Customer Service at 2019 ISPA Awards  

• The Service Award at Compare The Market Simples Awards 2020 

• The Innovation Award at Compare The Market Simples Awards 2020 

It’s time to choose Hyperoptic 

Your business deserves the best. With Hyperoptic, you can demand broadband brilliance and make your business unstoppable. What are you waiting for?  

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*Based on the 2021 Broadband Satisfaction Survey by Which?

**Broadband speed calculations: The UK’s average broadband speeds are 80.2Mbps for downloads and 21.6Mbps for uploads, compared to Hyperoptic’s top average speed of 900Mbps which is achieved through a wired connection. Average speeds taken from Ofcom’s ‘UK Home Broadband Performance’ measurement period May 2021.

***Top average speed available to the majority of respective providers’ customers.

****Figure from Ofcom and our own internal recommendation survey – following the same recognised methodology.

*****Least stressful broadband provider according to Broadband Genie’s ‘Broadband Customer Stress’ data November 2020.