Overview

Our support teams are available to help with account queries, billing questions, technical issues and service changes.

Before contacting us, check whether your question can be resolved through My Account or our help articles.

Before you get in touch

You may be able to find the information you need by:

• Checking My Account

• Reviewing your recent bills

• Checking for known service issues

• Reading relevant help articles

Information to have ready

To help us assist you more quickly, have the following available:

• Your account details

• Your service address

• A description of your issue

• Details of any troubleshooting you’ve completed

Ways to contact us

Support options may include:

• Live chat

• Phone support

• Online contact forms

Visit our contact page for the latest opening hours and contact information.

Security and verification

To protect your account, we may ask you to confirm your identity before discussing your services.