Overview
As your household needs change, you may want to upgrade your broadband speed or add additional services.
You can review available options through My Account.
Review your current package
Sign in to My Account to view:
- Your current services
- Your contract details
- Available upgrades and add-ons
Change your package
Depending on your account, you may be able to:
- Upgrade your broadband speed
- Add services such as Total Wi-Fi or phone service
- Change your package at the end of your contract
Changes may take effect immediately or on your next billing date.
Before you make changes
Review:
- Any changes to your monthly charge
- Contract implications
- New minimum terms, if applicable
Confirm your changes
We’ll send confirmation once your new package has been applied.
Frequently asked questions
Can I upgrade during my contract?
In most cases, upgrades are available during your minimum term.
Can I downgrade my package?
Downgrades may only be available at specific points in your contract.
Will my contract restart?
Some package changes may begin a new minimum term.