Overview

Moving home doesn’t have to mean leaving Hyperoptic behind.

If you’re moving, let us know as early as possible so we can check availability at your new address and help transfer your services.

Check availability at your new address

Before you move, use our availability checker to confirm whether Hyperoptic services are available at your new property.

Service availability can vary between addresses, even within the same street or building.

Plan your move

To help ensure a smooth transition:

1. Tell us your moving date as soon as possible.

2. Confirm your new address.

3. Check whether an installation is required.

4. Book an installation appointment if needed.

If Hyperoptic isn’t available

If we can’t provide service at your new address, we’ll explain your available options and any implications for your contract.

Keep your current service active

We recommend keeping your existing broadband service active until your move is complete.