Overview

Once your installation is complete, your Hyperoptic service will usually be activated automatically.

In some cases, you may need to complete a few additional steps before you can get online.

Connect your equipment

Ensure that:

• Your router is connected correctly
• All cables are securely attached
• Your equipment is powered on

Check your router lights

Your router’s status lights indicate whether your service is active.

Refer to your router guide for information about specific light patterns.

Connect your devices

Use your Wi-Fi network name and password to connect your devices.

These details can usually be found:

• On your router label
• In your setup guide

Test your connection

After connecting your devices:

• Open a web browser
• Run a speed test
• Check that key services are working as expected

Troubleshooting activation issues

If your service isn’t working:

1. Restart your router.

2. Check all cable connections.

3. Wait a few minutes for the connection to establish.

4. Review your order status in My Account.

If the issue continues, contact technical support.