Overview

Ordering Hyperoptic online is quick and straightforward.

Once you’ve confirmed that Hyperoptic is available at your address, you can select your package, choose any additional services and complete your order.

Before you start

Make sure you have:

• Your full address
• An email address
• A mobile phone number
• Your preferred payment details

Choose your package

Select the broadband package that best suits your needs.

You can also choose any available add-ons, such as:

• Total Wi-Fi
• Phone service

Review your contract

Before completing your order, check:

• Monthly charges
• Contract length
• Promotional discounts
• Installation charges, if applicable
• Terms and conditions

Enter your details

You’ll be asked to provide:

• Your name
• Contact information
• Installation address
• Payment details

Please ensure all information is accurate to avoid delays.

Confirm your order

After placing your order, you’ll receive a confirmation email with:

• Your order number
• A summary of your chosen services
• Information about the next steps

Cooling-off period

If you ordered online or over the phone, you may have a statutory cooling-off period.

Full details are available in your order confirmation and terms and conditions.